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196sylvia
Super inefficiency at HSBC main bank
汇丰总行大厦的点评
点评：I was told by American Express credit card service that the monthly bill payment could be settled at any HSBC bank or at their ATM service centres, even if one does not have an HSBC bank account. Sadly, it is totally incorrect! I tried unsuccessfully at HSBC'S ATM, and therefore went upstairs to the enquiry desk at the main building in Central. I was attended to by a female front desk employee and thence explained the information to her stating clearly I did not have an HSBC account but would like to settle my American Express credit card bill, whether it was possible. She subsequently said yes and pointed me to the middle section of the deposit area to queue and to pay cash there. After two hours standing in the very slow moving queue, I got to the deposit desk and the male employee told me they cannot take cash or cheques to settle American Express credit card bills, it is purely for HSBC account holders, he was super polite, and what he said made sense. I was very upset with the enquiry desk person who gave answers even though she was not clear on the answer, giving the impression she preferred to continue to chitchat with her colleagues. For such a prestigious bank, I was incredibly unimpressed by the lack of training or care for clients/ potential clients. To senior management of HSBC: please review the service of the bank overall if you wish to continue being a successful bank, account holders were very upset with the service desk over other inquiries and the very slow services.
翻译：美国运通信用卡服务告诉我，即使没有汇丰银行账户，每月的账单付款也可以在任何汇丰银行或其ATM服务中心结算。可悲的是，这是完全错误的！我在汇丰银行的自动柜员机上尝试没有成功，于是上楼到中环主楼的询问处。一位女前台员工接待了我，并向她解释了这些信息，明确表示我没有汇丰银行账户，但想结清我的美国运通信用卡账单，是否可能。她随后答应了，并指示我到存款区的中间部分排队并在那里支付现金。在缓慢移动的队列中站了两个小时后，我到达了存款柜台，男员工告诉我他们不能用现金或支票来结算美国运通信用卡账单，这纯粹是针对汇丰银行账户持有人的，他非常有礼貌，他说的很有道理。我对咨询台的工作人员感到非常不满，尽管她的答案不清楚，但她还是给出了答案，给人的印象是她更愿意继续与同事闲聊。对于这样一家享有盛誉的银行，我对缺乏对客户/潜在客户的培训或关心感到非常不满。致汇丰银行的高级管理层：如果您希望继续成为一家成功的银行，请整体审视银行的服务，账户持有人对服务台的其他查询和非常缓慢的服务感到非常不满。
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