点评:Booked a cottage in Holkham Hall Estate in Norfolk through Holiday Cottages. After 4 hour drive we arrived to find the cottage had not been serviced. The place needed all the laundry, bed linen and towels changed and place needed a thorough clean. At 4pm we got through to the answering service and someone took note of the situation. 45 mins later nobody had been done. Rang again, spoke to song else on the system who I asked to call us back with an update in 10 minutes. No call back. Rang again spoke to yet another person who this time did try and contact the Holkham Estate but by this time it was 6:30pm and their offices were closed.
We couldn’t find anywhere else to stay at such short notice so had no choice but to make the 4 hour journey home.
Now we have a fight on our hands to get our £900 for 3 nights refunded.
翻译:我们通过Holiday Cottages预订了诺福克郡霍尔克姆庄园的一间度假小屋。经过4个小时的车程,我们到达后发现小屋没有打扫。所有衣物、床单和毛巾都需要更换,而且整个小屋都需要彻底清洁。下午4点,我们联系上了留言服务,有人记录了情况。45分钟过去了,仍然没有人来处理。我们再次致电,这次接通了系统里的另一位工作人员,我要求他10分钟后回电告知最新进展。结果没有回电。我们再次致电,这次接通了另一位工作人员,他尝试联系霍尔克姆庄园,但这时已经是下午6:30,他们的办公室已经关门了。
由于时间紧迫,我们找不到其他住处,只能无奈地驱车4小时回家。
现在,我们不得不费尽周折才能拿回3晚900英镑的房费。