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Poor service.
Abbey Cars Pinner的点评
点评：So much for the so-called five-star Google reviews. I booked a cab to be dropped off at Northwick Park Hospital on 26th January 2026 at 12:48 p.m. for the 27th January at 4am for £8.00.
I received the confirmation email that it was booked, and I also received a text at 02:50 am confirming the pickup. At precisely 03:20am, I received a call from Abbey Cars saying that they do not have any drivers for 4am but can do 4:30am. I said fine. He repeated, 'You want it at 4:30? 'I said yes. He then said, 'I'm so sorry, but it will be £12.00,' so I told him to just cancel the booking.
Why the sudden price increase from £8 to £12 just for a 30-minute time difference when the road is dead quiet with no traffic at that time? The time had only changed because you could not honour my booking for 4am; your fault, not mine.
This was the first time I had booked a cab with Abbey Cars, and I only did this because of the "good reviews", so this was very disappointing service from them. They say this on their website: 'Looking for a reliable minicab in Pinner? 'Well, Abbey Cars, you are anything but "reliable".
Surely you saw the booking (to attend a hospital) you had since the afternoon the day before to check to see whether you had available drivers, but you waited until 40 minutes before the booking to call and tell me you can't do the pickup. You say you are a 24/7 service, but obviously you are not.
Never in all my years have I had a cab firm behave in this way. Your service is appalling, and I do not recommend you, and I will never book a cab with you ever again.
I received the confirmation email that it was booked, and I also received a text at 02:50 am confirming the pickup. At precisely 03:20am, I received a call from Abbey Cars saying that they do not have any drivers for 4am but can do 4:30am. I said fine. He repeated, 'You want it at 4:30? 'I said yes. He then said, 'I'm so sorry, but it will be £12.00,' so I told him to just cancel the booking.
Why the sudden price increase from £8 to £12 just for a 30-minute time difference when the road is dead quiet with no traffic at that time? The time had only changed because you could not honour my booking for 4am; your fault, not mine.
This was the first time I had booked a cab with Abbey Cars, and I only did this because of the "good reviews", so this was very disappointing service from them. They say this on their website: 'Looking for a reliable minicab in Pinner? 'Well, Abbey Cars, you are anything but "reliable".
Surely you saw the booking (to attend a hospital) you had since the afternoon the day before to check to see whether you had available drivers, but you waited until 40 minutes before the booking to call and tell me you can't do the pickup. You say you are a 24/7 service, but obviously you are not.
Never in all my years have I had a cab firm behave in this way. Your service is appalling, and I do not recommend you, and I will never book a cab with you ever again.
翻译：所谓的五星好评真是名不副实。我预订了一辆出租车，于2026年1月26日下午12:48送我到诺斯威克公园医院，时间是1月27日凌晨4点，费用为8英镑。
我收到了预订确认邮件，凌晨2:50又收到了确认接送的短信。凌晨3:20，我接到Abbey Cars的电话，说他们4点没有司机，但4:30可以。我说可以。他又问了一遍：“您要4:30吗？”我说是的。然后他说：“非常抱歉，费用要12英镑。”所以我让他取消预订。
为什么仅仅因为30分钟的时间差，价格就从8英镑涨到12英镑？而且当时路况很好，路上也没有车。时间变更完全是因为你们无法履行我凌晨4点的预订；这是你们的错，不是我的。
这是我第一次通过Abbey Cars预订出租车，我选择他们完全是因为“好评如潮”，所以这次的服务让我非常失望。他们在网站上写道：“在Pinner寻找可靠的小型出租车？” Abbey Cars，你们一点也不“可靠”。
你们肯定从前一天下午就看到了我的预订（去医院），并查看是否有空余司机，但你们却等到预订时间前40分钟才打电话告诉我无法接送。你们声称提供24小时服务，但显然并非如此。
这么多年来，我从未遇到过如此糟糕的出租车公司。你们的服务令人震惊，我不会推荐你们，以后也绝不会再预订你们的出租车。
我收到了预订确认邮件，凌晨2:50又收到了确认接送的短信。凌晨3:20，我接到Abbey Cars的电话，说他们4点没有司机，但4:30可以。我说可以。他又问了一遍：“您要4:30吗？”我说是的。然后他说：“非常抱歉，费用要12英镑。”所以我让他取消预订。
为什么仅仅因为30分钟的时间差，价格就从8英镑涨到12英镑？而且当时路况很好，路上也没有车。时间变更完全是因为你们无法履行我凌晨4点的预订；这是你们的错，不是我的。
这是我第一次通过Abbey Cars预订出租车，我选择他们完全是因为“好评如潮”，所以这次的服务让我非常失望。他们在网站上写道：“在Pinner寻找可靠的小型出租车？” Abbey Cars，你们一点也不“可靠”。
你们肯定从前一天下午就看到了我的预订（去医院），并查看是否有空余司机，但你们却等到预订时间前40分钟才打电话告诉我无法接送。你们声称提供24小时服务，但显然并非如此。
这么多年来，我从未遇到过如此糟糕的出租车公司。你们的服务令人震惊，我不会推荐你们，以后也绝不会再预订你们的出租车。
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