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Melissa T
Disappointed
Woolmers Estate的点评
点评：So disappointed with our visit to Brickenden and Woolmer’s Estates. Firstly the woman at Brickenden considered my 16yo son to be ‘an adult’ and charged me two adult tickets. I had ID showing that he was 16 and the website clearly says children ‘aged 16 and under’, but she coyly made some comment about ‘16yo are considered adults these days aren’t they’. Then we get to Woolmers: the house itself is closed for ‘annual cleaning’, the cafe at the entrance has a couple of sandwiches to order but that’s all, the other cafe only has half the items on the menu available, the staff are disorganised, unfriendly, and defensive. Really, whoever is running these places needs to have a rethink; I appreciate that it’s winter and there are less tourists around but either be open or be closed. Either way, get a bit professional and give people the experience they are paying (or in some cases overpaying) for; I am so disappointed!
翻译：这次布里克登庄园和伍尔默庄园之行真是太令人失望了。首先，布里克登庄园的工作人员竟然把我16岁的儿子当成“成年人”，收了我两张成人票。我出示了证明他16岁的身份证，而且网站上也明确写着“儿童年龄限制为16岁及以下”，但她却故作姿态地说：“现在16岁都算成年人了，是吧？”。然后到了伍尔默庄园：庄园主屋因为“年度清洁”而关闭，入口处的咖啡馆只有几种三明治可以点，另一家咖啡馆的菜单上也只有一半的菜品可供选择，工作人员组织混乱、态度冷漠，而且还很防备。说真的，这些地方的经营者真的需要好好反思一下；我知道现在是冬天，游客比较少，但要么就开门营业，要么就关门歇业。无论如何，都应该专业一点，给游客提供他们付费（或者在某些情况下是超支）应有的体验；我真是太失望了！
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