点评:My parcel was left in an unsecured location and I did not receive it. The seller relied solely on a photograph of the package left unattended as “proof of delivery.” A photo of a parcel sitting somewhere other than my home address does not demonstrate that it was delivered into my possession — only that it was left there.
I am still seeking a full refund. Based on how this has been handled I would not recommend this company. Absolutely disgraceful service!
Note- Southwood Garden Centre as you are refusing to respond to my emails and calls - Royal Mail have advised me that you need to complete the “claim form” this is standard procedure when parcels are lost or stolen! Why are you refusing to complete this standard request for Royal Mail?
Who Claims: The sender should initiate the claim, as they hold the contract.
Where to Claim: Use the Royal Mail online claims centre for the fastest service, or use a P58 form available at Post Office branches.
Evidence Needed: You must provide proof of posting and evidence of the item's value.
翻译:我的包裹被放在一个不安全的地方,我没有收到。卖家仅凭一张包裹无人看管的照片就将其作为“送达证明”。一张包裹放在我家地址以外地方的照片并不能证明包裹已送达我手中——只能证明包裹被放在那里。我仍在要求全额退款。鉴于贵公司处理此事的方式,我不会推荐这家公司。服务简直糟糕透顶!注意:Southwood Garden Centre,由于你们拒绝回复我的邮件和电话,皇家邮政已告知我需要填写“索赔表格”,这是包裹丢失或被盗时的标准流程!你们为什么拒绝填写皇家邮政的这项标准表格?索赔人:寄件人应发起索赔,因为他们持有合同。索赔地点:使用皇家邮政在线索赔中心可获得最快捷的服务,或使用邮局网点提供的P58表格。所需证据:您必须提供邮寄证明和物品价值证明。