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fratad97
Defective knife, poor quality control, disappointing service
Musashi Japan Asakusa的点评
点评：I purchased a Bunka knife from Musashi Japan (Nishiasakusa branch, Tokyo). The knife I wanted wasn’t available, so Julien went to another branch to bring it. Since I had decided to buy it with an engraving, he quickly showed it to me to check the handle colour and immediately proceeded with the engraving. He then showed me the finished engraving and packaged the knife.
However, when I returned to my hotel, I noticed a large scratch on the blade, visible only under certain light but clearly present.
The next day, I reported the issue to customer service (who, incredibly, spoke very little English!) and went to the Asakusa store closer to my hotel, where I met Tim and Barbara, both fantastic. The problem occurred because engraved knives cannot be replaced. This is why we are particularly disappointed with Julien: the knife should have been carefully inspected before sale, especially as a personalised item that cannot be returned.
Tim went out of his way to assist. He contacted customer service, tried to reduce the scratch with polishing, and even considered sending the knife back to the craftsman. After over an hour in the store, we were forced to accept the defective knife. While repackaging, Tim also noticed that the plastic sheath included with the knife was missing, while Julien had previously told us it wasn’t included and suggested to purchase one in-store.
It is unacceptable that a €200 knife cannot be replaced or refunded — not even partially (we were offered only 5%) — simply because it was engraved, when the defect was clearly present from the start and should have been noticed by Julien.
The scratch is still visible, the original polish has been ruined, and the knife now looks heavily used. Leaving the store with a defective knife was extremely disappointing. I will definitely not purchase from Musashi again.
However, when I returned to my hotel, I noticed a large scratch on the blade, visible only under certain light but clearly present.
The next day, I reported the issue to customer service (who, incredibly, spoke very little English!) and went to the Asakusa store closer to my hotel, where I met Tim and Barbara, both fantastic. The problem occurred because engraved knives cannot be replaced. This is why we are particularly disappointed with Julien: the knife should have been carefully inspected before sale, especially as a personalised item that cannot be returned.
Tim went out of his way to assist. He contacted customer service, tried to reduce the scratch with polishing, and even considered sending the knife back to the craftsman. After over an hour in the store, we were forced to accept the defective knife. While repackaging, Tim also noticed that the plastic sheath included with the knife was missing, while Julien had previously told us it wasn’t included and suggested to purchase one in-store.
It is unacceptable that a €200 knife cannot be replaced or refunded — not even partially (we were offered only 5%) — simply because it was engraved, when the defect was clearly present from the start and should have been noticed by Julien.
The scratch is still visible, the original polish has been ruined, and the knife now looks heavily used. Leaving the store with a defective knife was extremely disappointing. I will definitely not purchase from Musashi again.
翻译：我在武藏日本（东京西浅草店）买了一把文化刀。我想要的刀当时没有货，所以Julien去了另一家店买。因为我决定买带雕刻的刀，他很快就把刀给我看了，让我检查刀柄的颜色，然后马上就开始雕刻了。之后，他给我看了雕刻完成的刀，并把刀打包了。
然而，当我回到酒店时，我发现刀刃上有一处很大的划痕，只有在特定光线下才能看得清，但痕迹清晰可见。
第二天，我向客服反映这个问题（令人难以置信的是，客服人员几乎不会说英语！），然后去了离酒店更近的浅草店，在那里我遇到了Tim和Barbara，他们俩都很棒。问题出在雕刻刀无法更换。这就是我们对Julien特别失望的原因：这把刀在出售前应该经过仔细检查，尤其是作为一件无法退货的个性化商品。
Tim特意提供了帮助。他联系了客服，试图通过抛光来减少划痕，甚至考虑将刀退回给工匠。在店里等了一个多小时后，我们被迫接受了这把有缺陷的刀。重新包装时，Tim 还注意到刀附带的塑料刀鞘不见了，而 Julien 之前告诉我们没有附带，并建议到店购买。
一把价值 200 欧元的刀竟然不能更换或退款——甚至连部分退款（我们只得到了 5% 的退款）都不行，仅仅因为刀上有雕刻，而这个缺陷从一开始就很明显，Julien 应该注意到。
划痕仍然清晰可见，原来的抛光也已损坏，刀现在看起来用过很多次了。拿着一把有缺陷的刀离开商店真是太令人失望了。我绝对不会再在 Musashi 买东西了。
然而，当我回到酒店时，我发现刀刃上有一处很大的划痕，只有在特定光线下才能看得清，但痕迹清晰可见。
第二天，我向客服反映这个问题（令人难以置信的是，客服人员几乎不会说英语！），然后去了离酒店更近的浅草店，在那里我遇到了Tim和Barbara，他们俩都很棒。问题出在雕刻刀无法更换。这就是我们对Julien特别失望的原因：这把刀在出售前应该经过仔细检查，尤其是作为一件无法退货的个性化商品。
Tim特意提供了帮助。他联系了客服，试图通过抛光来减少划痕，甚至考虑将刀退回给工匠。在店里等了一个多小时后，我们被迫接受了这把有缺陷的刀。重新包装时，Tim 还注意到刀附带的塑料刀鞘不见了，而 Julien 之前告诉我们没有附带，并建议到店购买。
一把价值 200 欧元的刀竟然不能更换或退款——甚至连部分退款（我们只得到了 5% 的退款）都不行，仅仅因为刀上有雕刻，而这个缺陷从一开始就很明显，Julien 应该注意到。
划痕仍然清晰可见，原来的抛光也已损坏，刀现在看起来用过很多次了。拿着一把有缺陷的刀离开商店真是太令人失望了。我绝对不会再在 Musashi 买东西了。
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