点评:We are used to theme parks, family of 5 have done many theme parks in different countries.
We were expecting big crowds and school tours, which there were.
The setting and the gardens were nice.
The issue was with the rides and queuing.
The queue times were 60-140 mins.
There were a number of things I thought the theme park management could have done to improve this.
We were in a queue for Rita for 40 mins when they closed it.
Same with the runaway train later in the day, queued for 30mins for the ride to close.
Thirteen closed then as well.
This impacts the queue times in other rides.
There were 3 major thrill rides closed for a big portion of the day.
Extend opening hours. With parks only open from 10am-6pm waiting 2 hours for 1 ride means only a handful of rides in a day. Some rides only open at 11am some closed at 5pm. There are huge walks between each of the different areas 15-20mins with lots of steps and hills, unless you want to wait for the train. This limits the number of rides you can get to in a day as well.
More staff. There were only 3 staff on Oblivian so they could only line up, load and unload people for 1 ride cart, where there was obviously space to do this for 2 carts which would have sped up turnaround time but no staff to do it.
Oblivian is a 10 second ride. We did it first thing so waited 35mins but queue times later in the day hit a lot longer which wouldnt have been worth it.
All ride times were very short.
Theming was only ok. The Hex ride had good theming linked to the towers.
A lot of rides and the queuing areas are dated, they are in need of a powerwash, repaint and refresh.
Lots of litter everywhere. Gum stuck to railings, not enough bins in queues.
People vaping all over the place and in queues. No staff or security seen anywhere around the park, just at the entrance and then inside rides.
App was ok but because everything is so spread out the map was hard to navigate. If you put location on it will give a route and it is needed. Bad signage around the park. There was a few physical maps around the park with a better layout/easier to understand than the map on the app. No Data signal in a lot of parts around the park.
As expected this time of year lots of wild, loud, unsupervised teenagers on school tours hopped up on Monster drinks. They let too many school tours in.
Snacks, drinks, food rip off prices.
Fast pass prices absolutely crazy rip off.
Might be ok for small kids looking to do the Cbeebies area and walk the gardens.
For thrill rides a definite miss not worth the money. Rides cpuld be good but we only got 4 thrill rides and 3 attractions in a full 10am-6pm day of queuing, we had snacks in the queue and a 15 min lunch stop.
We were going to do a short break with Alton Towers so glad we didnt.
We were really looking forward to this, has potential but over all,
Really disappointing.
翻译:我们已经习惯了游乐园,我们一家五口也去过不同国家的许多游乐园。
我们预料到会有大量游客以及学校组织的参观团,事实也确实如此。
园区的环境和花园都很不错。
问题出在游乐设施以及排队情况上。
排队时间长达60到140分钟。
我觉得游乐园管理方本可以采取一些措施来改善这种情况。
我们为了玩“Rita”这个项目排了40分钟队,结果后来它被关闭了。
当天晚些时候,“逃亡列车”这个项目也是如此。为了乘坐那个游乐项目,我们排了30分钟的队,但该项目最后还是关闭了。当时还有13个游乐项目也一同关闭了。这直接影响了其他项目的排队时间。当天大部分时间里,共有3个大型刺激类游乐项目都处于关闭状态。
建议延长公园的开放时间。目前公园仅从上午10点开放至下午6点,这样一来,为了玩一个项目要等上2个小时,一天下来能玩的项目其实寥寥无几。有些项目11点才开放,有些则在下午5点就关闭了。各个区域之间的距离也很远,步行过去需要15到20分钟,途中还有大量台阶和坡道;除非你愿意等待观光列车,否则只能步行。这也限制了一天内能乘坐的游乐设施次数。
需要更多工作人员。Oblivian这个项目只有3名工作人员,他们只能为一辆游乐车进行排队引导、上下客操作;其实那里有足够的空间同时服务两辆车,这样就能加快周转速度,可惜没有足够的人手来完成这项工作。
Oblivian的乘坐时间仅为10秒。我们一大早就去体验了,结果等了35分钟;到了当天晚些时候,排队时间更是大幅延长,那样就不值得去坐了。
所有游乐设施的乘坐时间都非常短。主题包装只能算勉强合格。“Hex”过山车的主题设计与塔楼元素结合得不错。
很多游乐设施及排队区都显得有些陈旧,需要彻底清洗、重新喷漆和翻新。
到处都是垃圾。栏杆上粘着口香糖,排队区也缺少足够的垃圾桶。
到处都有人在排队时抽电子烟。整个园区内几乎看不到工作人员或保安,只在入口处以及游乐设施内部能看到他们。
应用程序还算不错,但由于园区范围太大、设施分布分散,地图上的导航相当困难。如果开启定位功能,应用会给出路线,这一功能是必不可少的。不过公园周围的指示牌很不完善。公园里有一些实体地图,其布局更合理且更容易理解,比应用里的地图要好用得多。公园的很多区域都没有手机信号。
不出所料,每年这个时候都会有大量喝着“Monster”能量饮料、疯狂又吵闹且无人看管的中学生团体来参观。公园允许太多这样的团体进入。
这里的零食、饮料和食品价格贵得离谱。快速通行证的定价更是荒谬至极,简直就是趁火打劫。对于只想玩Cbeebies区域以及逛逛花园的小孩子来说,或许还行。
至于刺激类游乐项目,绝对不值得去,也不值那个价钱。这些项目本来可能不错,但在从上午10点到下午6点整整一天的排队时间里,我们只玩到了4个刺激类项目和3个其他景点;期间我们还在队列中吃了些零食,并休息了15分钟吃午饭。
我们原本打算顺道去阿尔顿塔游玩一下,还好最后没去。
我们原本对此满怀期待,这里其实很有潜力,但总体来看,真的令人失望。