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Applause for Customer Service
Schreiner's Iris Gardens的点评
点评：I have not gone to the gardens, but hope to next May. I just wanted to leave a positive review for their customer service.
I have now ordered 6 bulbs via mail from Schreiner's and all have bloomed and looked lovely, robust, and pest-free.
One did not come in the first year and now that it is opening it appears to be a different color from what I had ordered. I figured it was a long shot, as I was sure it was showing coloration from its hybrids and because my order was from two years' previous, but I left a voice message at their store asking if there was any way to get help with getting the right bulb. All I left was my name, number, approximately when I had ordered the bulb, and the correct coloration (blue- but mine was obviously purple).
Within a few hours there was a notification in my email informing me I had a free replacement bulb of the correct type shipping out to me. Amazing!
I really appreciate they clearly listen to their voice messages, did a little digging to figure out exactly what I was talking about, and responded incredibly rapidly.
Fingers crossed next year is a better weather spring and I can enjoy their gardens in person!
I have now ordered 6 bulbs via mail from Schreiner's and all have bloomed and looked lovely, robust, and pest-free.
One did not come in the first year and now that it is opening it appears to be a different color from what I had ordered. I figured it was a long shot, as I was sure it was showing coloration from its hybrids and because my order was from two years' previous, but I left a voice message at their store asking if there was any way to get help with getting the right bulb. All I left was my name, number, approximately when I had ordered the bulb, and the correct coloration (blue- but mine was obviously purple).
Within a few hours there was a notification in my email informing me I had a free replacement bulb of the correct type shipping out to me. Amazing!
I really appreciate they clearly listen to their voice messages, did a little digging to figure out exactly what I was talking about, and responded incredibly rapidly.
Fingers crossed next year is a better weather spring and I can enjoy their gardens in person!
翻译：我还没去过花园，但希望明年五月能去。我只是想给他们的客户服务写个好评。
我已经通过邮购从Schreiner's订购了6个球茎，它们都开花了，看起来很漂亮、很健壮，而且没有病虫害。
第一年有一个球茎没收到，现在它开了，但颜色似乎和我订购的不一样。我觉得希望渺茫，因为我确定它是杂交品种的颜色，而且我的订单是两年前的，但我还是给他们的商店留了语音留言，询问是否有办法帮我找到正确的球茎。我只留下了我的姓名、电话号码、大概订购时间以及我想要的颜色（蓝色——但我收到的显然是紫色）。
几个小时后，我就收到了电子邮件通知，说他们会免费给我寄一个正确的球茎。太棒了！
我非常感谢他们认真听取了我的语音留言，还特意查了一下我的意思，并迅速回复了我。
希望明年春天天气更好，这样我就可以亲自去欣赏他们的花园了！
我已经通过邮购从Schreiner's订购了6个球茎，它们都开花了，看起来很漂亮、很健壮，而且没有病虫害。
第一年有一个球茎没收到，现在它开了，但颜色似乎和我订购的不一样。我觉得希望渺茫，因为我确定它是杂交品种的颜色，而且我的订单是两年前的，但我还是给他们的商店留了语音留言，询问是否有办法帮我找到正确的球茎。我只留下了我的姓名、电话号码、大概订购时间以及我想要的颜色（蓝色——但我收到的显然是紫色）。
几个小时后，我就收到了电子邮件通知，说他们会免费给我寄一个正确的球茎。太棒了！
我非常感谢他们认真听取了我的语音留言，还特意查了一下我的意思，并迅速回复了我。
希望明年春天天气更好，这样我就可以亲自去欣赏他们的花园了！
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