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Mitra-Morad
Never a Gucci Handbag again
比斯特购物村的点评
点评：Gucci Handbag the worst experience
bag.
I bought this bag less than a month ago from Bicester village and used it only once for around two hours in London . After the very first wear, the suede became stained and the material also started to look bobbly/worn, which is completely unacceptable for a luxury bag at this price point.
I took it to the Gucci concession in Harrods London expecting proper customer care, but I was offered no repair, no exchange, and no refund. The Gucci took very little interest in resolving the issue.I had to pay for shipping the bag from London to my address!! Then I took the bag to Gucci Store in Bicester Village. However I was treated the same way; no repair no exchange no refund.even though it was less than 28 days after the purchase !!!!! For a brand that markets itself as luxury, I expected much higher quality and far better aftercare. A bag should not deteriorate after one time use!!!
I'm sharing my experience so others can make an informed decision before purchasing.
bag.
I bought this bag less than a month ago from Bicester village and used it only once for around two hours in London . After the very first wear, the suede became stained and the material also started to look bobbly/worn, which is completely unacceptable for a luxury bag at this price point.
I took it to the Gucci concession in Harrods London expecting proper customer care, but I was offered no repair, no exchange, and no refund. The Gucci took very little interest in resolving the issue.I had to pay for shipping the bag from London to my address!! Then I took the bag to Gucci Store in Bicester Village. However I was treated the same way; no repair no exchange no refund.even though it was less than 28 days after the purchase !!!!! For a brand that markets itself as luxury, I expected much higher quality and far better aftercare. A bag should not deteriorate after one time use!!!
I'm sharing my experience so others can make an informed decision before purchasing.
翻译：Gucci手提包，最糟糕的购物体验。
不到一个月前，我在比斯特购物村买了这个包，只在伦敦用过一次，大概两个小时。第一次使用后，麂皮就出现了污渍，而且材质开始起球/磨损，这对于一个价位的奢侈品包来说完全无法接受。
我把包拿到伦敦哈罗德百货的Gucci专柜，本以为能得到妥善的客户服务，结果他们既不提供维修，也不提供换货，更不退款。Gucci方面对解决问题漠不关心。我甚至还得自己支付从伦敦寄回我家的运费！之后我又去了比斯特购物村的Gucci专卖店。然而，他们对待我的态度依然如故：不维修，不换货，不退款。尽管距离购买还不到28天！作为一个标榜自己是奢侈品牌的品牌，我期待的是更高的品质和更好的售后服务。一个包不应该用一次就坏掉！
我分享我的经历，是希望其他人在购买前能做出明智的选择。
不到一个月前，我在比斯特购物村买了这个包，只在伦敦用过一次，大概两个小时。第一次使用后，麂皮就出现了污渍，而且材质开始起球/磨损，这对于一个价位的奢侈品包来说完全无法接受。
我把包拿到伦敦哈罗德百货的Gucci专柜，本以为能得到妥善的客户服务，结果他们既不提供维修，也不提供换货，更不退款。Gucci方面对解决问题漠不关心。我甚至还得自己支付从伦敦寄回我家的运费！之后我又去了比斯特购物村的Gucci专卖店。然而，他们对待我的态度依然如故：不维修，不换货，不退款。尽管距离购买还不到28天！作为一个标榜自己是奢侈品牌的品牌，我期待的是更高的品质和更好的售后服务。一个包不应该用一次就坏掉！
我分享我的经历，是希望其他人在购买前能做出明智的选择。
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