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Major lack of Christmas spirit from staff member
Matalan的点评
点评：I had an awful and upsetting experience here on 19th December when I came in to buy some last minute Christmas gifts.
I ended up picking up more than id gone in for and already had a very heavy bag with me. When I was in the queue to pay I thought I may drop something and politely asked the lady who was standing by the pay yourself tills if she could get me a basket. She simply pointed to where the baskets were (not far at all) although I told her I was struggling to keep hold of my shopping . Her attitude was that bad that the lady behind me said 'where's her Christmas spirit!' The staff member wasnt helping anyone at this time and it would have taken her a few seconds to have gone and got me a basket. She didnt smile or say sorry I cant or ask anyone else to help me. Fortunately the lady behind me in the queue kindly helped me to carry my things over to the till so that I could pick my bag up off the floor. This member of staff obviously had her cloth ears on if she ever did get any customer service training before she started. She was middle aged and definitely should have known better! This was about 5pm, I found it disgraceful!!!
I ended up picking up more than id gone in for and already had a very heavy bag with me. When I was in the queue to pay I thought I may drop something and politely asked the lady who was standing by the pay yourself tills if she could get me a basket. She simply pointed to where the baskets were (not far at all) although I told her I was struggling to keep hold of my shopping . Her attitude was that bad that the lady behind me said 'where's her Christmas spirit!' The staff member wasnt helping anyone at this time and it would have taken her a few seconds to have gone and got me a basket. She didnt smile or say sorry I cant or ask anyone else to help me. Fortunately the lady behind me in the queue kindly helped me to carry my things over to the till so that I could pick my bag up off the floor. This member of staff obviously had her cloth ears on if she ever did get any customer service training before she started. She was middle aged and definitely should have known better! This was about 5pm, I found it disgraceful!!!
翻译：12月19日，我来这里买一些圣诞礼物，结果却遭遇了一次糟糕透顶、令人沮丧的经历。
我买的东西比预想的要多，已经拎着一个很重的购物袋了。排队结账的时候，我担心东西会掉下来，就礼貌地问站在自助结账台旁边的那位女士能不能帮我拿个购物篮。她只是指了指购物篮的位置（其实离得并不远），尽管我告诉她我手里的东西都快拿不住了。她的态度非常恶劣，以至于我后面的一位女士都忍不住抱怨道：“她的圣诞精神呢！”当时那位店员并没有接待其他顾客，她只需要几秒钟就能帮我拿个购物篮。她既没有微笑，也没有说“不好意思，我拿不了”，更没有请其他店员帮忙。幸好排在我后面的那位女士好心地帮我把东西搬到收银台，我才得以把掉在地上的购物袋捡起来。这位店员显然是完全没有接受过任何客户服务培训。她都中年了，肯定应该更懂事才对！当时大概是下午五点，我觉得她的行为太丢人了！！！
我买的东西比预想的要多，已经拎着一个很重的购物袋了。排队结账的时候，我担心东西会掉下来，就礼貌地问站在自助结账台旁边的那位女士能不能帮我拿个购物篮。她只是指了指购物篮的位置（其实离得并不远），尽管我告诉她我手里的东西都快拿不住了。她的态度非常恶劣，以至于我后面的一位女士都忍不住抱怨道：“她的圣诞精神呢！”当时那位店员并没有接待其他顾客，她只需要几秒钟就能帮我拿个购物篮。她既没有微笑，也没有说“不好意思，我拿不了”，更没有请其他店员帮忙。幸好排在我后面的那位女士好心地帮我把东西搬到收银台，我才得以把掉在地上的购物袋捡起来。这位店员显然是完全没有接受过任何客户服务培训。她都中年了，肯定应该更懂事才对！当时大概是下午五点，我觉得她的行为太丢人了！！！
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