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Steven T
Staff clearly do not care
Quinta da Ria的点评
点评：Played both Cima and Ria this week. Good golf courses but very poor customer service. Paid 25 Euros for an electric trolley, kept cutting out, staff persisted in pulling out the battery wires and back in until it seemed ok. Kept causing problems round the course and then just over half way round it packed in completely and I had to push it round. After the round, staff weren't interested one bit. After 6 of us had paid over €1000 in to the club we expected to be treated nicely and sympathetically. It was made clear they were not interested. They even blamed me for not phoning the emergency medical phone number on the score card to tell them I had a problem.
If they had even offered a partial refund or soft drinks at the bar they we would have all been happy, just something to show they value and respect their customers.
The manager behind the scenes would not even come out and speak to me, instead delivering messages to their poor reception staff.
Honestly I would think twice before booking golf here as if you have any issues then the staff do not care what their customers experience. We paid lots of money and did not receive the experience or service we paid for. When you pay premium golf rates then the minimum you expect in return is premium service and understanding.
Other courses in the Algarve are as good as here and much nicer friendly service to their paying customers.
If they had even offered a partial refund or soft drinks at the bar they we would have all been happy, just something to show they value and respect their customers.
The manager behind the scenes would not even come out and speak to me, instead delivering messages to their poor reception staff.
Honestly I would think twice before booking golf here as if you have any issues then the staff do not care what their customers experience. We paid lots of money and did not receive the experience or service we paid for. When you pay premium golf rates then the minimum you expect in return is premium service and understanding.
Other courses in the Algarve are as good as here and much nicer friendly service to their paying customers.
翻译：这周我分别在Cima和Ria球场打球。这两座高尔夫球场不错，但客户服务实在糟糕。我花了25欧元租用电动球车，可它频繁出现故障。工作人员不断拔插电池线，直到看似正常为止。然而球车仍问题不断；打到半程时彻底瘫痪，我只能亲手推着球车继续打球。打完球后，工作人员却毫不在意。我们六个人总共向俱乐部支付了1000多欧元，本以为会得到热情且体贴的对待。但显然他们毫无兴趣。他们甚至责怪我没有拨打记分卡上提供的紧急医疗电话，告知他们我出现了健康问题。
倘若他们能提供部分退款，或者至少在酒吧里请我们喝点饮料，我们都会心满意足的——只要能体现出他们重视并尊重顾客就好。幕后经理甚至不愿出来与我面谈，只是通过那些可怜的前台接待员来传达信息。
说实话，以后我肯定会三思而后行，不会再在这里预订高尔夫服务了。因为一旦出现问题，工作人员根本不在乎客人的体验如何。我们花了大笔钱，却没能获得与之相匹配的服务与体验。当你支付了高价的高尔夫费用后，最起码理应得到优质的服务与体贴的对待啊。阿尔加维地区的其他球场也和这里一样不错，而且它们为付费顾客提供的服务更加亲切友善。
倘若他们能提供部分退款，或者至少在酒吧里请我们喝点饮料，我们都会心满意足的——只要能体现出他们重视并尊重顾客就好。幕后经理甚至不愿出来与我面谈，只是通过那些可怜的前台接待员来传达信息。
说实话，以后我肯定会三思而后行，不会再在这里预订高尔夫服务了。因为一旦出现问题，工作人员根本不在乎客人的体验如何。我们花了大笔钱，却没能获得与之相匹配的服务与体验。当你支付了高价的高尔夫费用后，最起码理应得到优质的服务与体贴的对待啊。阿尔加维地区的其他球场也和这里一样不错，而且它们为付费顾客提供的服务更加亲切友善。
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