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834sammyj
Extortionate prices and zero customer service!
Butlin's Live Music Weekends的点评
点评：My friends and I went on a Butlins 80s weekend last weekend. I used to think very highly of Butlins but recently it seems that the only thing they are interested in is making as much money off their customers as possible. One pint and 2 mixers, not doubles, over £20 a round and various things that they have done away with unless you pay for the privilege now like making special requests on your booking. We booked the bottomless bruch in advance for our break. One of our party dropped out a week before and seeing as we were able to advise Butlins in advance for them to alter the amount of food and drink they would have on the day I thought there would be no problem cancelling that space and getting the money back for it. Alternatively if Butlins did not want to issue a refund they would give us a voucher to use onsite and we could to give the money back to our friend. This way Butlins wouldn't be loosing anything so win win, completely reasonable request and they do vouchers as I've had them before but NO. I felt sorry for the girl on the phone as she agreed with what I was saying but when she checked with her manager the answer was no. The manager didn't even have the guts to tell me this themselves and told the call handler to do it. In fact I asked to speak to the manager and was told they wouldn't speak to me! Zero accountability or customer service. It never used to be like this but once they have your money now they just don't care.
翻译：上周末我和朋友们去了Butlins参加80年代主题周末活动。我以前对Butlins印象很好，但最近感觉他们好像只想着怎么从顾客身上赚钱。一杯啤酒加两杯软饮，而不是双份，一轮就要20多英镑，而且现在很多服务都取消了，除非你额外付费，比如预订时提出特殊要求。我们提前预订了无限畅饮早午餐。我们一行人中有人提前一周取消了，考虑到我们之前已经告知Butlins可以调整当天的食物和饮料供应量，我觉得取消预订并拿回钱应该没问题。或者，如果Butlins不想退款，他们可以给我们一张代金券，让我们在度假村内使用，然后我们可以把钱还给朋友。这样Butlins就不会有任何损失，对双方都有利，这完全是一个合理的要求，而且他们也确实会提供代金券，我以前就拿到过，但是他们却拒绝了。我挺同情电话那头的女孩，她明明同意我的说法，但问了经理之后，答案却是否定的。经理自己都没胆子告诉我，就让接线员转告我。事实上，我要求跟经理通话，他们居然说不跟我谈！完全没有责任感，服务态度也差劲透顶。以前可不是这样的，现在他们一旦拿到钱，就什么都不管了。
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