点评:We were delighted before we even arrived! Two of my friends and I had vouchers to use for lost shore so wanted to book a spa day. We couldn't manage to get all 3 of us on the booking system so I got in touch via email and Emma rang me. She was so kind and immediately went out of her way to find a way to allow all 3 of us to enjoy a day at the spa. Idalice was working that day (starting earlier than usual to accommodate us) and couldn't have spoilt us more. While one of us was in getting our treatment, the other 2 of us were literally tucked in on the relaxation chairs with musical eye masks and hot water bottles - it was an absolute dream. We all loved our treatments and hugely felt the benefit of the massage and relaxation - we're all mums with busy lives so these moment are very rare. We will definitely be back. A huge thank you to Emma and Idalice for our dream day at the spa, you both really did go above and beyond.
翻译:我们还没到就已经惊喜不已了!我和两个朋友有Lost Shore的代金券,所以想预订一次水疗体验。我们三个人没法全部登记到预订系统里,于是我发邮件联系了他们,Emma给我打了电话。她非常热情,立刻想方设法让我们三个人都能享受水疗。那天Idalice上班(为了照顾我们,她比平时早到了),对我们照顾得无微不至。我们其中一人在做护理的时候,另外两个人舒舒服服地躺在躺椅上,戴着音乐眼罩,抱着热水袋——简直太享受了。我们都很喜欢各自的护理项目,按摩和放松的效果也让我们受益匪浅——我们都是忙碌的妈妈,这样的时刻真的非常难得。我们一定会再来的。非常感谢Emma和Idalice,让我们拥有了如此梦幻般的水疗体验,你们真的做得太棒了!