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Double charged for same rental and unable to resolve issue for past 4-5 months!
AVIS Car Rental的点评
点评：We booked a car for a few days in Italy through Avis.ca and prepaid in full by credit card. The car provided at Rome airport was smaller than the one initially booked and we were quoted the new price. Our credit card number was of course kept on file until we returned the car in perfect shape and topped off with gas as requested.
Upon our return we discovered that we had been double charged for the same rental. Since June 2025 until today (November 1st 2025) we have submitted a complaint ticket on-line and followed up with numerous phone calls and yet have to get refunded! All customer service representatives who answered us have been unable to resolve issue and just repeat the same standard response: ''we have done everything we can on our side, the case is open, you have to wait". It is unacceptable to have to wait for close to 5 months for a refund due to double billing. Shame on Avis, they should correct their mistake and refund their customers first and then complete their investigations and paperwork! Avoid dealing with them at all cost.
Upon our return we discovered that we had been double charged for the same rental. Since June 2025 until today (November 1st 2025) we have submitted a complaint ticket on-line and followed up with numerous phone calls and yet have to get refunded! All customer service representatives who answered us have been unable to resolve issue and just repeat the same standard response: ''we have done everything we can on our side, the case is open, you have to wait". It is unacceptable to have to wait for close to 5 months for a refund due to double billing. Shame on Avis, they should correct their mistake and refund their customers first and then complete their investigations and paperwork! Avoid dealing with them at all cost.
翻译：我们通过 Avis.ca 预订了一辆车，在意大利租几天，并用信用卡全额预付了租金。然而，在罗马机场拿到的车比我们最初预订的要小，而且他们也按新的价格报价。当然，我们的信用卡信息一直保留在 Avis 的系统中，直到我们按要求将车完好无损地还车并加满油为止。
还车后，我们发现他们重复收取了同一笔租车费用。从 2025 年 6 月到今天（2025 年 11 月 1 日），我们在线提交了投诉单，并多次致电跟进，但至今仍未收到退款！所有接听我们电话的客服代表都无法解决问题，只是重复着同样的标准回复：“我们已经尽力了，案件已立案，请您耐心等待。” 仅仅因为重复收费就等待近 5 个月才能拿到退款，这简直令人无法接受。Avis 太让人失望了，他们应该先纠正错误，退款给客户，然后再完成调查和处理相关文件！千万不要和他们打交道！
还车后，我们发现他们重复收取了同一笔租车费用。从 2025 年 6 月到今天（2025 年 11 月 1 日），我们在线提交了投诉单，并多次致电跟进，但至今仍未收到退款！所有接听我们电话的客服代表都无法解决问题，只是重复着同样的标准回复：“我们已经尽力了，案件已立案，请您耐心等待。” 仅仅因为重复收费就等待近 5 个月才能拿到退款，这简直令人无法接受。Avis 太让人失望了，他们应该先纠正错误，退款给客户，然后再完成调查和处理相关文件！千万不要和他们打交道！
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