Really poor service from the cafe manager, very disappointing
Longacres Garden Centre的点评
点评:Really poor service in the restaurant. Immediately after paying we asked about to 10% off to be told you could have used it but not after paying.
The manager there said that he had asked the people handing the vouchers out to mention this as they gave them out as you came in. They didn’t I explained so I said why don’t you mention it to people before you pay? He said it isn’t his job to tell people and they should know if they want to use the voucher .. I said but you just said you were asking the people handing the vouchers out to mention it so why wouldn’t you mention it?
He just repeated it isn’t his job to tell people band they should know if they want to use the voucher ..
Not good service. I asked to cancel the order - before anything had been done and told this wasn’t possible.
翻译:这家餐厅的服务真是太差了。我们刚付完钱就问能不能享受九折优惠,结果被告知是付款后才能用。
经理说他已经要求发优惠券的人在进门时提醒顾客。但他们并没有,所以我解释说为什么不在顾客付款前提醒呢?他说这不是他的职责,顾客应该自己知道是否可以使用优惠券。我说,可是你刚才不是说你要求发优惠券的人提醒顾客吗?为什么你自己不提醒呢?
他只是重复说这不是他的职责,顾客应该自己知道是否可以使用优惠券。
服务太差了。我要求取消订单——在菜还没开始做之前——却被告知无法取消。