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Orbis Travel great unless you need assistance!!!
Orbis Travel的点评
点评：I booked a vacation for me and my husband in Cancun and initially I found their staff to be very helpful. My package was supposed to include everything from the time I arrived at the airport until the time I arrived home. Air Canada had a flight delay and as soon as the delay was announced I contacted Orbis and they assured me that they would let our shuttle service in Cancun know and there would be someone at the airport to meet us. Not only was they’re not a driver there for me, we had to pay for a taxi that cost us $195.14 to get to our hotel. It has been 2.5 months since our trip and I have made countless phone calls and inquiries into my refund and no one has responded. Because I found Orbis through Travelzoo, they became involved and it was only after multiple calls that they made on our behalf that they were able to get an answer for us. I didn’t get my refund and I didn’t get any refund for the shuttle service that I paid for and didn’t receive either. I really don’t know how that’s legal when I paid for a service and didn’t receive it. Even if they weren’t willing to reimburse us for the $195.14 we should have been reimbursed for the amount we paid for that service.
翻译：我为我和丈夫预订了坎昆的假期，起初我觉得他们的员工非常热情周到。我的套餐应该包含从我抵达机场到回家的所有服务。加拿大航空的航班延误了，延误消息一公布，我就联系了Orbis旅行社，他们向我保证会通知我们在坎昆的接机服务，并安排人到机场接我们。结果他们不仅没有派司机，我们还不得不花195.14美元打车去酒店。旅行已经过去两个半月了，我打了无数个电话询问退款事宜，但始终无人回应。因为我是通过Travelzoo找到Orbis的，所以他们介入了此事，经过他们多次代表我们打电话询问，才最终得到了答复。我没有收到退款，也没有收到我付费但未享受到的接机服务的退款。我实在不明白，我付了钱却没享受到服务，这怎么能算合法呢？就算他们不愿意退还我们195.14美元，我们也应该得到我们为这项服务支付的金额的退款。
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