点评:We visited this Garden Centre for the first time today and popped into the restaurant first for a coffee. The cafe was busy and whilst we were in the middle of drinking our drinks a member of staff walked over to us and said that we're closing now so we said no problem and as we're about to leave we noticed that he hadn't told anyone else that it's closing as everyone else was still sat still drinking there drinks. We felt pressurised to leave.
The Garden Centre itself seems nice but even though it states online it closes at 4:30pm we got told whilst walking round bang on 4pm that it's now closed, we made our way to the tills and a lady who served us scanned out item (1 packet of biscuits) and without chance to even get my Loyalty Card out of my purse she said you can tap on the machine with your card whilst she was watching me trying to get my card out. It felt she thought we was going to run off with a packet of biscuits just the way she said about tapping your card. Not the best experience overall, i think the staff need extra customer skills in my honest opinion.
翻译:今天我们第一次去了这家花园中心,先去餐厅喝了杯咖啡。咖啡馆里很忙,我们正喝着饮料,一个店员走过来告诉我们要关门了,我们说没问题。正要离开的时候,我们发现他并没有告诉其他人要关门,因为其他人都还坐在那里喝着饮料。我们感觉被催促着离开了。
花园中心本身看起来不错,虽然网上说下午4:30关门,但我们下午4点整逛的时候却被告知已经关门了。我们走到收银台,一个女收银员扫了我们买的东西(一包饼干),还没等我把会员卡从钱包里拿出来,她就说可以用卡刷一下,同时她还看着我努力掏卡。感觉她好像觉得我们会像她那样拿着一包饼干就跑,就像她刚才说刷卡一样。总体来说体验不是很好,说实话,我觉得员工需要加强客户服务技巧。