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Chris E
DISAPPOINTING - Not worth £700
Milk Wood Spa的点评
点评：We’ve just spent two nights at Dylan Coastal Resort, paying over £700, and unfortunately came away feeling extremely disappointed. We had high expectations for a resort marketed as a premium destination, but the experience fell well below what we consider acceptable for the price.
The lodge was dirty on arrival. The kitchen was not properly cleaned, with burnt food left on the pans, and there was black dog hair all over the garden sofa. The hot tub lights also didn’t work. To make matters worse, we couldn’t get through to guest services to report the issues, despite repeatedly trying to call. The heating had also been left on 30°C, making the lodge extremely uncomfortable when we first arrived.
The spa was another major letdown. There was a large clump of hair by the pool, hair all over the hair facilities in the women’s changing rooms, mould and filthy windows, and empty shampoo and conditioner bottles left in the showers. The button for the infinity pool’s bubble feature was also missing completely.
What made the spa particularly disappointing was the atmosphere. Rather than being a relaxing, premium spa experience, there were children screaming and treating the facilities more like a waterpark. We understand that the resort caters to families, but there needs to be some consideration for guests who have paid to enjoy a relaxing spa break.
We also tried contacting the concierge to arrange transport to the spa, only to find the number was out of service. It felt as though even the most basic aspects of guest service were lacking.
The bar service was equally disappointing. Despite being advertised as open until 9:30pm, we were there at approximately 6:20pm and were told to order quickly because the bar was closing. Why advertise opening hours that aren’t being honoured? Had we known, we could have made alternative arrangements. Several products were also unavailable or out of stock.
Unfortunately, some of our interactions with staff were also unhelpful and, on occasions, rude, which only added to the frustration.
Any one of these issues might have been manageable on its own, but taken together, they made for a thoroughly disappointing stay. Dirty accommodation, poor spa cleanliness, broken facilities, inaccessible guest services and a bar closing hours earlier than advertised are not what you expect when paying over £700 for two nights.
The resort has the potential to offer a fantastic experience, but the standards and service simply did not match the premium price tag during our visit.
Would we return? At this point, no. For the money we spent, we expected far better. We hope management takes this feedback seriously and addresses these issues, because guests paying these prices deserve a much better experience.
I have tried on multiply occasions to complain directly but am awaiting a response still; 1 week later.
The lodge was dirty on arrival. The kitchen was not properly cleaned, with burnt food left on the pans, and there was black dog hair all over the garden sofa. The hot tub lights also didn’t work. To make matters worse, we couldn’t get through to guest services to report the issues, despite repeatedly trying to call. The heating had also been left on 30°C, making the lodge extremely uncomfortable when we first arrived.
The spa was another major letdown. There was a large clump of hair by the pool, hair all over the hair facilities in the women’s changing rooms, mould and filthy windows, and empty shampoo and conditioner bottles left in the showers. The button for the infinity pool’s bubble feature was also missing completely.
What made the spa particularly disappointing was the atmosphere. Rather than being a relaxing, premium spa experience, there were children screaming and treating the facilities more like a waterpark. We understand that the resort caters to families, but there needs to be some consideration for guests who have paid to enjoy a relaxing spa break.
We also tried contacting the concierge to arrange transport to the spa, only to find the number was out of service. It felt as though even the most basic aspects of guest service were lacking.
The bar service was equally disappointing. Despite being advertised as open until 9:30pm, we were there at approximately 6:20pm and were told to order quickly because the bar was closing. Why advertise opening hours that aren’t being honoured? Had we known, we could have made alternative arrangements. Several products were also unavailable or out of stock.
Unfortunately, some of our interactions with staff were also unhelpful and, on occasions, rude, which only added to the frustration.
Any one of these issues might have been manageable on its own, but taken together, they made for a thoroughly disappointing stay. Dirty accommodation, poor spa cleanliness, broken facilities, inaccessible guest services and a bar closing hours earlier than advertised are not what you expect when paying over £700 for two nights.
The resort has the potential to offer a fantastic experience, but the standards and service simply did not match the premium price tag during our visit.
Would we return? At this point, no. For the money we spent, we expected far better. We hope management takes this feedback seriously and addresses these issues, because guests paying these prices deserve a much better experience.
I have tried on multiply occasions to complain directly but am awaiting a response still; 1 week later.
翻译：我们刚刚在Dylan Coastal Resort度过了两晚，花费了700多英镑。遗憾的是，我们感到极度失望。对于一家被宣传为高端度假胜地的地方，我们原本抱有很大期望，但实际体验却远远达不到这个价位所应有的水准。
入住时，小木屋十分脏乱。厨房也没有清理干净，锅里还残留着烧焦的食物；花园里的沙发上则到处都是黑色的狗毛。热水浴缸的灯光也根本无法使用。更糟糕的是，尽管我们反复尝试打电话，却始终无法联系上客服部门来报告这些问题。暖气还一直设置在30摄氏度，导致我们刚到时旅馆里热得让人难以忍受。
水疗中心也同样令人失望。泳池边有一大团头发，女更衣室里的各种设施上也满是头发；窗户上长满了霉菌且极其脏污，淋浴间里还遗留着用空的洗发水和护发素瓶子。无限泳池的泡泡功能按钮也完全不见踪影。
这家水疗中心最让人失望的便是氛围。这里并非一个能让人放松身心的高端水疗场所，反而有许多孩子在尖叫嬉戏，把设施当成了水上乐园。我们理解这家度假村主要面向家庭游客，但对于那些花钱来享受放松水疗体验的客人来说，也理应得到应有的关照。
我们还试着联系礼宾部，希望能安排前往水疗中心的交通工具。结果却发现那个号码根本打不通。感觉就连最基本的宾客服务都做得不到位。
酒吧服务也同样令人失望。虽然宣传上说酒吧营业至晚上9点半，但我们大约在下午6点20分到达时，却被要求赶紧点单，因为酒吧即将打烊。既然无法遵守承诺的营业时间，又为何要公布出来呢？早知如此，我们就能另作安排了。此外，还有好几种饮品都买不到或已售罄。
可惜的是……我们与工作人员的几次互动也毫无帮助，有时甚至态度粗鲁，这更是加剧了我们的沮丧情绪。
单独来看，这些问题中的任何一个或许尚可应付，但综合起来却让这次住宿体验彻底糟糕透顶。房间脏乱、水疗中心卫生状况堪忧、设施损坏、客服无法联系，还有酒吧的营业时间也比宣传的要早结束——花了700多英镑住两晚，我们可没指望遇到这些情况啊。这家度假村本有潜力为客人带来绝佳的体验，但在我们入住期间，其服务水准实在无法匹配其高昂的定价。
我们还会再来吗？目前来看不会。就我们所支付的费用而言，我们期望得到的是远胜于此的体验。希望管理层能认真对待这些反馈并解决相关问题，毕竟支付如此高额费用的客人理应享受更优质的服务。
我曾多次试图直接投诉，但至今仍未收到回复——已经过去一周了。
入住时，小木屋十分脏乱。厨房也没有清理干净，锅里还残留着烧焦的食物；花园里的沙发上则到处都是黑色的狗毛。热水浴缸的灯光也根本无法使用。更糟糕的是，尽管我们反复尝试打电话，却始终无法联系上客服部门来报告这些问题。暖气还一直设置在30摄氏度，导致我们刚到时旅馆里热得让人难以忍受。
水疗中心也同样令人失望。泳池边有一大团头发，女更衣室里的各种设施上也满是头发；窗户上长满了霉菌且极其脏污，淋浴间里还遗留着用空的洗发水和护发素瓶子。无限泳池的泡泡功能按钮也完全不见踪影。
这家水疗中心最让人失望的便是氛围。这里并非一个能让人放松身心的高端水疗场所，反而有许多孩子在尖叫嬉戏，把设施当成了水上乐园。我们理解这家度假村主要面向家庭游客，但对于那些花钱来享受放松水疗体验的客人来说，也理应得到应有的关照。
我们还试着联系礼宾部，希望能安排前往水疗中心的交通工具。结果却发现那个号码根本打不通。感觉就连最基本的宾客服务都做得不到位。
酒吧服务也同样令人失望。虽然宣传上说酒吧营业至晚上9点半，但我们大约在下午6点20分到达时，却被要求赶紧点单，因为酒吧即将打烊。既然无法遵守承诺的营业时间，又为何要公布出来呢？早知如此，我们就能另作安排了。此外，还有好几种饮品都买不到或已售罄。
可惜的是……我们与工作人员的几次互动也毫无帮助，有时甚至态度粗鲁，这更是加剧了我们的沮丧情绪。
单独来看，这些问题中的任何一个或许尚可应付，但综合起来却让这次住宿体验彻底糟糕透顶。房间脏乱、水疗中心卫生状况堪忧、设施损坏、客服无法联系，还有酒吧的营业时间也比宣传的要早结束——花了700多英镑住两晚，我们可没指望遇到这些情况啊。这家度假村本有潜力为客人带来绝佳的体验，但在我们入住期间，其服务水准实在无法匹配其高昂的定价。
我们还会再来吗？目前来看不会。就我们所支付的费用而言，我们期望得到的是远胜于此的体验。希望管理层能认真对待这些反馈并解决相关问题，毕竟支付如此高额费用的客人理应享受更优质的服务。
我曾多次试图直接投诉，但至今仍未收到回复——已经过去一周了。
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