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Poor customer service
Alcazaba Lagoon的点评
点评：Arrived for 11 am when it opened. Receptionist literally ignored us for about 10 mins then just said she had no internet and then ignored us again for another 10 mins.
I realise she was stressed but she just left us standing. Good customer services would have been to said they had no internet and a few problems and perhaps directed us to sit down and have a coffee until they solved the problem. It was really bad customer services. Eventually she decided to speak to us and took our money. Never told us about the facilities just gave us a band. The band then did not work as the entrance gate did not open. The receptionist shouted from above for us to climb over rocks and the garden to by pass the gate.
The lagoon itself was pleasant. The restaurant was great for lunch. The food was really nice and the staff pleasant.
Would go back but management should send reception team on a customer services course.
I realise she was stressed but she just left us standing. Good customer services would have been to said they had no internet and a few problems and perhaps directed us to sit down and have a coffee until they solved the problem. It was really bad customer services. Eventually she decided to speak to us and took our money. Never told us about the facilities just gave us a band. The band then did not work as the entrance gate did not open. The receptionist shouted from above for us to climb over rocks and the garden to by pass the gate.
The lagoon itself was pleasant. The restaurant was great for lunch. The food was really nice and the staff pleasant.
Would go back but management should send reception team on a customer services course.
翻译：我们上午11点准时到达，当时酒店刚开门。前台接待员完全无视了我们大约10分钟，然后才说没有网络，之后又无视了我们10分钟。
我知道她可能很忙，但她就这样把我们晾在那儿不管了。好的服务应该是先告诉我们网络没问题，还有一些其他问题，然后引导我们坐下来喝杯咖啡，等他们解决问题。这服务真是太差劲了。最后她终于肯跟我们说话，收了我们的钱。她根本没告诉我们酒店有什么设施，只给了我们一个手环。结果手环根本没用，因为入口大门打不开。前台接待员从上面喊我们翻过石头穿过花园才能绕过大门。
泻湖本身很漂亮。餐厅的午餐很棒。食物很美味，员工也很友好。
我会再去，但是管理层应该安排前台团队参加客户服务培训。
我知道她可能很忙，但她就这样把我们晾在那儿不管了。好的服务应该是先告诉我们网络没问题，还有一些其他问题，然后引导我们坐下来喝杯咖啡，等他们解决问题。这服务真是太差劲了。最后她终于肯跟我们说话，收了我们的钱。她根本没告诉我们酒店有什么设施，只给了我们一个手环。结果手环根本没用，因为入口大门打不开。前台接待员从上面喊我们翻过石头穿过花园才能绕过大门。
泻湖本身很漂亮。餐厅的午餐很棒。食物很美味，员工也很友好。
我会再去，但是管理层应该安排前台团队参加客户服务培训。
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