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Andy S
Poor boat, VERY poor customer experience
Calcutt Boats Ltd的点评
点评：On arrival everyone was super friendly, engergised and positive however our booked boat had broken down - it happens. I was given an available Royal Navy boat (Emma), which is looked after by the operator Calcutt Boats for the RN who use it for R&R and adventue training. It was very basic in style and construction and in no way compared to the boat that I had booked.
The top bunks were so narrow that an adult's shoulder hung over the edges. The toilet seat in the shower room was broken, the tap in the basin turned 360 degrees when the tap was turned on, the basin and shower tub were very yellowed and cracked. A curtain was damaged and hanging down. The oven did not work and would not get up to temperature to cook food which is fairly important on a self catering boat.
On returning the boat the Calcutt Boat staff could not have been less interested when I told them face to face the chap behind the counter simply said "Have you filled in a feedback form" and then blanked me every time I spoke to him about the issues, as in he did not even answer me! I wrote a formal complaint 7 days ago and to date they have not responded despite me receiving a delivery and read receipt.
It would be fair to say that not only the boat itself, but the way in which the staff resolutely failed to engage with me marred the whole hiring experience for what was an (expensive) special occasion celebration for the family. Calcutt Boats - your customer engagement is very seriously lacking!
The top bunks were so narrow that an adult's shoulder hung over the edges. The toilet seat in the shower room was broken, the tap in the basin turned 360 degrees when the tap was turned on, the basin and shower tub were very yellowed and cracked. A curtain was damaged and hanging down. The oven did not work and would not get up to temperature to cook food which is fairly important on a self catering boat.
On returning the boat the Calcutt Boat staff could not have been less interested when I told them face to face the chap behind the counter simply said "Have you filled in a feedback form" and then blanked me every time I spoke to him about the issues, as in he did not even answer me! I wrote a formal complaint 7 days ago and to date they have not responded despite me receiving a delivery and read receipt.
It would be fair to say that not only the boat itself, but the way in which the staff resolutely failed to engage with me marred the whole hiring experience for what was an (expensive) special occasion celebration for the family. Calcutt Boats - your customer engagement is very seriously lacking!
翻译：抵达后，每个人都非常友好、充满活力、积极向上。然而，我们预订的船坏了——这种情况时有发生。我得到了一艘可用的皇家海军船（艾玛号），由运营商 Calcutt Boats 负责维护，供皇家海军用于休养生息和探险训练。这艘船的风格和结构非常简陋，与我预订的船完全无法相比。
上铺非常窄，以至于一个成年人的肩膀都悬在床沿上。淋浴间的马桶座坏了，洗手盆里的水龙头打开后会旋转 360 度，洗手盆和淋浴浴缸都发黄且有裂纹。一块窗帘损坏了，垂了下来。烤箱坏了，无法达到烹饪食物的温度，而这在自助船上至关重要。
当我当面告诉 Calcutt Boat 的工作人员还船时，他们一点也不感兴趣。柜台后面的小伙子只是简单地问了一句“您填了反馈表吗？”，然后每次我跟他提问题时，他都置若罔闻，根本没回答我！我7天前就正式投诉了，但至今他们还没有回复，尽管我收到了收货和已读回执。
公平地说，不仅是船本身，而且工作人员完全没有与我沟通，这破坏了我们整个租船体验，毕竟这可是一场（昂贵的）家庭特殊庆典。Calcutt Boats——你们的客户互动实在太差了！
上铺非常窄，以至于一个成年人的肩膀都悬在床沿上。淋浴间的马桶座坏了，洗手盆里的水龙头打开后会旋转 360 度，洗手盆和淋浴浴缸都发黄且有裂纹。一块窗帘损坏了，垂了下来。烤箱坏了，无法达到烹饪食物的温度，而这在自助船上至关重要。
当我当面告诉 Calcutt Boat 的工作人员还船时，他们一点也不感兴趣。柜台后面的小伙子只是简单地问了一句“您填了反馈表吗？”，然后每次我跟他提问题时，他都置若罔闻，根本没回答我！我7天前就正式投诉了，但至今他们还没有回复，尽管我收到了收货和已读回执。
公平地说，不仅是船本身，而且工作人员完全没有与我沟通，这破坏了我们整个租船体验，毕竟这可是一场（昂贵的）家庭特殊庆典。Calcutt Boats——你们的客户互动实在太差了！
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