点评:Booked a whale and dolphin trip for myself and 6 year old grandson. The whole experience is one that I hope will never be experienced again. The lack of basic understanding and customer service was unbelievable, eventually got booked and was informed to be at this same location by 07.50 am for 08.00 hrs sailing for 2 hours. Duly turned up and after a 35 minute wait decided to call it a day, with a very disappointed 6 year old. I later challenged the staff for an explanation and was informed my ticket for 2 was for a 20.00hrs sunset sailing returning at 22.00 hours ????, asking why I would book that time with a child when suddenly all staff struggled to understand English. In essence give these modern day Pirates a wide berth and book with confidence one of the many other sea charter boats. Estepona is a fantastic family location to holiday in, but it only takes unprofessional Euro grabbers like Toro, to destroy the reputation of the tourist industry in Estepona.
翻译:为自己和 6 岁的孙子预订了一次鲸鱼和海豚之旅。我希望这种经历再也不会有了。缺乏基本的了解和客户服务令人难以置信,最终还是订了票,并被告知早上 07:50 到达同一地点,08:00 开始航行,持续 2 小时。我准时到达,等了 35 分钟后,决定收工,带着一个非常失望的 6 岁孩子。后来我向工作人员寻求解释,被告知我的双人票是 20:00 日落航行,22:00 返回????,问为什么我要带着孩子预订那个时间,突然所有工作人员都很难听懂英语。从本质上讲,要远离这些现代海盗,并自信地预订其他众多海上包船中的一艘。埃斯特波纳是一个绝佳的家庭度假胜地,但只需要像托罗这样的不专业的欧元掠夺者,就能摧毁埃斯特波纳旅游业的声誉。