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SOPHIE M
Beautiful ride and great horses, but unfortunately the staff made the overall experience disappointing.
Zephyr Cove Stables的点评
点评：The trails are lovely, and the horses seemed quiet and manageable for beginners. Unfortunately, the customer service completely overshadowed the experience.
As a professional equestrian myself, I understand the horse industry and the realities of running an equestrian business, which made the way we were treated especially disappointing. I came with a group of 10 friends, and when we arrived, the woman handling payments told us they would take a group photo after our ride. We waited until afterward, only to have a male employee condescendingly tell us we needed to move rather than offer to take the photo their own staff had offered.
It would have taken less than a minute, and we would have left as happy customers—likely posting, tagging, and recommending the experience. Instead we had to ask a little girl to take our picture in the parking lot... not the same. Hospitality and horsemanship are not mutually exclusive, and the staff here could seriously benefit from some customer service training. The two pictured were the worst, they also ignored anything we asked? One of the beginners didn't want to be in the way back and they just ignored her. There were so many things I could continue to list, but I think anyone reading this gets the gist. Faith was the one exception and was pleasant to interact with.
If you go- I would recommend talking to them as little as possible.
As a professional equestrian myself, I understand the horse industry and the realities of running an equestrian business, which made the way we were treated especially disappointing. I came with a group of 10 friends, and when we arrived, the woman handling payments told us they would take a group photo after our ride. We waited until afterward, only to have a male employee condescendingly tell us we needed to move rather than offer to take the photo their own staff had offered.
It would have taken less than a minute, and we would have left as happy customers—likely posting, tagging, and recommending the experience. Instead we had to ask a little girl to take our picture in the parking lot... not the same. Hospitality and horsemanship are not mutually exclusive, and the staff here could seriously benefit from some customer service training. The two pictured were the worst, they also ignored anything we asked? One of the beginners didn't want to be in the way back and they just ignored her. There were so many things I could continue to list, but I think anyone reading this gets the gist. Faith was the one exception and was pleasant to interact with.
If you go- I would recommend talking to them as little as possible.
翻译：这里的步道十分宜人，那些马匹也很温顺，对于初学者来说很容易驾驭。可惜的是，糟糕的客户服务彻底破坏了整体体验。
作为一名职业骑手，我深知马术行业的情况以及经营一家马术俱乐部所面临的现实挑战，因此我们受到的对待尤其令我失望。我和10位朋友一同前来，抵达后负责收款的女工作人员告诉我们，骑乘结束后她们会为我们拍摄团体照。我们一直等到活动结束，结果却是一名男员工以居高临下的态度告诉我们必须离开，而并未像其他员工承诺的那样为我们拍照。
其实拍照只需不到一分钟的时间，这样我们就能心满意足地离开——说不定还会发帖、@商家并推荐这次体验呢。然而事与愿违，我们只能请停车场里的一个小女孩帮我们拍照……这可完全不是一回事啊。热情好客与出色的马术技能其实并不矛盾。这里的员工真的需要接受一些客户服务培训。照片里的那两个人最糟糕，我们提出的任何要求他们都置若罔闻。有个初学者不想挡路，他们也完全无视她。类似的情况还有很多，但我相信读到这里的人应该能明白我的意思了。只有费思是个例外，和她交流起来很愉快。
如果你要去的话——我建议尽量少和他们交谈。
作为一名职业骑手，我深知马术行业的情况以及经营一家马术俱乐部所面临的现实挑战，因此我们受到的对待尤其令我失望。我和10位朋友一同前来，抵达后负责收款的女工作人员告诉我们，骑乘结束后她们会为我们拍摄团体照。我们一直等到活动结束，结果却是一名男员工以居高临下的态度告诉我们必须离开，而并未像其他员工承诺的那样为我们拍照。
其实拍照只需不到一分钟的时间，这样我们就能心满意足地离开——说不定还会发帖、@商家并推荐这次体验呢。然而事与愿违，我们只能请停车场里的一个小女孩帮我们拍照……这可完全不是一回事啊。热情好客与出色的马术技能其实并不矛盾。这里的员工真的需要接受一些客户服务培训。照片里的那两个人最糟糕，我们提出的任何要求他们都置若罔闻。有个初学者不想挡路，他们也完全无视她。类似的情况还有很多，但我相信读到这里的人应该能明白我的意思了。只有费思是个例外，和她交流起来很愉快。
如果你要去的话——我建议尽量少和他们交谈。
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