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Joanne N
Sensory Room Still Advertised but Not Available
Gatwick Airport Special Assistance的点评
点评：We travelled through London Gatwick Airport with Special Assistance for our son, who has additional needs and relies on low-stimulation environments when travelling.
On previous trips, the sensory room made a huge difference and allowed him to cope really well with the airport. However, during travel last August we were told the sensory room was closed, and travelling without it a couple of weeks later was extremely difficult for him.
I have recently contacted Special Assistance again and have been told the room is still closed, with no clear explanation and no indication of when it will reopen.
What is particularly concerning is that:
* The sensory room is still being advertised as available
* We were not informed at the time of booking Special Assistance that it was unavailable
* Staff are unable to give clear or consistent information
This is not just a minor issue — families rely on this facility to travel safely with children who have additional needs. Without it, the airport environment can become overwhelming very quickly.
If the sensory room is not available, this needs to be clearly communicated in advance, along with suitable alternatives.
At the moment, there is a clear gap between what is being advertised and what is actually available.
On previous trips, the sensory room made a huge difference and allowed him to cope really well with the airport. However, during travel last August we were told the sensory room was closed, and travelling without it a couple of weeks later was extremely difficult for him.
I have recently contacted Special Assistance again and have been told the room is still closed, with no clear explanation and no indication of when it will reopen.
What is particularly concerning is that:
* The sensory room is still being advertised as available
* We were not informed at the time of booking Special Assistance that it was unavailable
* Staff are unable to give clear or consistent information
This is not just a minor issue — families rely on this facility to travel safely with children who have additional needs. Without it, the airport environment can become overwhelming very quickly.
If the sensory room is not available, this needs to be clearly communicated in advance, along with suitable alternatives.
At the moment, there is a clear gap between what is being advertised and what is actually available.
翻译：我们带着有特殊需求的儿子经伦敦盖特威克机场出行，并预订了特殊协助服务。他出行时需要低刺激的环境。
之前的几次旅行中，感官室发挥了巨大的作用，让他能够很好地适应机场环境。然而，去年八月出行时，我们被告知感官室关闭了。几周后，没有感官室的再次出行对他来说极其困难。
最近我再次联系了特殊协助服务，得到的答复仍然是感官室仍然关闭，没有给出明确的解释，也没有说明何时重新开放。
尤其令人担忧的是：
* 感官室的广告仍然显示其开放
* 我们在预订特殊协助服务时并未被告知感官室无法使用
* 工作人员无法提供清晰一致的信息
这并非小问题——许多家庭依赖这项设施来确保带着有特殊需求的孩子安全出行。没有感官室，机场环境很快就会变得令人难以承受。
如果感官室无法使用，必须提前明确告知，并提供合适的替代方案。
目前，广告宣传的内容与实际可获得的内容之间存在明显的差距。
之前的几次旅行中，感官室发挥了巨大的作用，让他能够很好地适应机场环境。然而，去年八月出行时，我们被告知感官室关闭了。几周后，没有感官室的再次出行对他来说极其困难。
最近我再次联系了特殊协助服务，得到的答复仍然是感官室仍然关闭，没有给出明确的解释，也没有说明何时重新开放。
尤其令人担忧的是：
* 感官室的广告仍然显示其开放
* 我们在预订特殊协助服务时并未被告知感官室无法使用
* 工作人员无法提供清晰一致的信息
这并非小问题——许多家庭依赖这项设施来确保带着有特殊需求的孩子安全出行。没有感官室，机场环境很快就会变得令人难以承受。
如果感官室无法使用，必须提前明确告知，并提供合适的替代方案。
目前，广告宣传的内容与实际可获得的内容之间存在明显的差距。
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