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Booked special assistance, received none!
Gatwick Airport Special Assistance的点评
点评：My teenage son is a wheelchair user and so we have used Gatwick Special Assistance many times over the years. It’s a bit hit and miss, we have received very good assistance at times but on our most recent trip this week it was very poor, despite booking assistance well in advance. We checked in with the special assistance desk after security at the North Terminal, and were told to make our own way to the gate and someone would meet us there later. When we got to the gate, there were no special assistance staff there. After a while the gate staff announced for special assistance passengers and speedy boarding passengers to come up, so we ended up having to board in a queue of speedy boarders, fold my son’s wheelchair and try and walk him down the aisle which was now full of speedy boarders who were in such a rush to get on board they couldn’t wait for a wheelchair user. My son can walk a little but needs a clear aisle to get to his seat easily, which isn’t easy when he isn’t able to get on the plane first which is what usually happens.
Our arrival back into Gatwick a few days later was no better as for some reason the baggage handlers thought it would be a good idea to send his wheelchair to baggage reclaim. Surely it doesn’t take a genius to realise that if someone has a wheelchair they will need it when they get off the plane. My son then had to go to baggage reclaim in an airport wheelchair which was too big for him and didn’t have the appropriate safety harnesses.
Our arrival back into Gatwick a few days later was no better as for some reason the baggage handlers thought it would be a good idea to send his wheelchair to baggage reclaim. Surely it doesn’t take a genius to realise that if someone has a wheelchair they will need it when they get off the plane. My son then had to go to baggage reclaim in an airport wheelchair which was too big for him and didn’t have the appropriate safety harnesses.
翻译：我十几岁的儿子需要使用轮椅，所以这些年来我们多次使用盖特威克机场的特殊协助服务。这项服务时好时坏，有时我们能得到非常好的帮助，但就在本周，尽管我们提前很久就预订了这项服务，体验却非常糟糕。我们在北航站楼安检后前往特殊协助服务柜台办理了手续，被告知自行前往登机口，稍后会有人在那里接我们。然而，当我们到达登机口时，却发现并没有特殊协助服务的工作人员。过了一会儿，登机口工作人员开始广播通知需要特殊协助服务的乘客和快速登机的乘客上前，结果我们不得不排队登机，折叠我儿子的轮椅，然后推着他穿过已经挤满了快速登机乘客的过道。这些乘客急着登机，根本没时间等轮椅使用者。我儿子虽然能走一点路，但他需要一条畅通的过道才能轻松找到座位，而他通常无法优先登机，这就很不方便了。
几天后我们再次抵达盖特威克机场，情况并没有好转。不知何故，行李搬运工竟然觉得把他的轮椅送到行李提取处是个好主意。难道不需要什么天才才能明白，如果有人带着轮椅，下飞机后肯定需要用到它吗？我儿子不得不坐着机场提供的轮椅去行李提取处，那辆轮椅对他来说太大了，而且也没有合适的安全带。
几天后我们再次抵达盖特威克机场，情况并没有好转。不知何故，行李搬运工竟然觉得把他的轮椅送到行李提取处是个好主意。难道不需要什么天才才能明白，如果有人带着轮椅，下飞机后肯定需要用到它吗？我儿子不得不坐着机场提供的轮椅去行李提取处，那辆轮椅对他来说太大了，而且也没有合适的安全带。
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