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Heather T
Lagoon turned hair and clothes green
Southshore Bay Lagoon的点评
点评：visit of less than five hours (due to weather) both my professionally colored blonde hair and BOTH of my children’s swimsuits were stained green. The swimsuits were not salvageable despite numerous recommended attempts to remove the stains. When I contacted customer service, I was told the issue was not caused by the water but rather by how my hair products and our swimsuits “reacted” with it. My family has visited countless pools, water parks, and beaches over the years without ever experiencing anything like this.
They also referenced their “BlueSky Guarantee” as if it were a resolution, but we already qualified for return tickets simply because our visit was cut short by the weather. No effort was made to address the damage to my hair or our belongings. I wasn’t looking for reimbursement or compensation—I simply hoped they would acknowledge that something during our visit likely contributed to the damage. Instead, the response suggested the issue was with my hair products and our swimsuits rather than considering that something in the lagoon may have caused the reaction.
Based on both our experience and the way it was handled, we will not be returning.
(For those wondering, the rest of us had dark colored swimsuits on so I can only suspect that is why ours did not appear discolored.)
They also referenced their “BlueSky Guarantee” as if it were a resolution, but we already qualified for return tickets simply because our visit was cut short by the weather. No effort was made to address the damage to my hair or our belongings. I wasn’t looking for reimbursement or compensation—I simply hoped they would acknowledge that something during our visit likely contributed to the damage. Instead, the response suggested the issue was with my hair products and our swimsuits rather than considering that something in the lagoon may have caused the reaction.
Based on both our experience and the way it was handled, we will not be returning.
(For those wondering, the rest of us had dark colored swimsuits on so I can only suspect that is why ours did not appear discolored.)
翻译：仅仅不到五个小时的游泳时间（由于天气原因），我刚染过的金黄色头发以及我两个孩子的泳衣都染上了绿色。尽管尝试了多种建议的方法来去除污渍，但这些泳衣还是无法挽救了。当我联系客服时，对方称问题并非出在水质上，而是我的护发产品与泳衣“相互作用”的结果。我们一家人去过无数个游泳池和水上乐园。多年来，我们一直去那里旅游、享受海滩，却从未遇到过类似的情况。
他们还提及了所谓的“BlueSky保证计划”，仿佛那是一种解决方案，但实际上我们完全有资格获得往返机票补偿——毕竟我们的行程因天气原因而被迫中断。然而，他们根本没有采取任何措施来处理我的头发受损以及我们的物品遭破坏的问题。我并不指望获得退款或赔偿，只是希望他们能承认：这次旅行中的某些因素很可能导致了这些损害。然而，事实并非如此。对方的回复称问题出在我的护发产品以及泳衣上，却完全没有考虑到可能是泻湖里的某种物质引发了过敏反应。
基于我们的亲身经历以及对方的处理方式，我们不会再光顾了。
（给那些好奇的人说明一下：我们其他人穿的都是深色泳衣，所以我只能推测这正是我们的泳衣没有出现变色现象的原因。）
他们还提及了所谓的“BlueSky保证计划”，仿佛那是一种解决方案，但实际上我们完全有资格获得往返机票补偿——毕竟我们的行程因天气原因而被迫中断。然而，他们根本没有采取任何措施来处理我的头发受损以及我们的物品遭破坏的问题。我并不指望获得退款或赔偿，只是希望他们能承认：这次旅行中的某些因素很可能导致了这些损害。然而，事实并非如此。对方的回复称问题出在我的护发产品以及泳衣上，却完全没有考虑到可能是泻湖里的某种物质引发了过敏反应。
基于我们的亲身经历以及对方的处理方式，我们不会再光顾了。
（给那些好奇的人说明一下：我们其他人穿的都是深色泳衣，所以我只能推测这正是我们的泳衣没有出现变色现象的原因。）
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