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charlottejade1999
Interesting castle- wheelchair accessible if you get the right staff
Royal Castle in Warsaw - Museum的点评
点评：The views were really good and it was overall informative. We didn't book with a tour guide and must listened to the audio tour. It was hard to take pictures due to people in tour groups pushing and making sure they are getting the best pictures but with a little patience we got to see things eventually. I am a wheelchair user and I did feel self conscious at times as my wheels squeaked on the floor in some rooms. I also had a man very kindly get me a ramp so I could access the tour. Once the tour had finished, I attempted to go out the way I came and a woman started shouting at me and really had an attitude problem. I tried explaining to her that I needed a ramp and she marched us to the traditional exit. I again explained that I could not get out that way as there was a step and she got really angry. Thankfully, another kinder member of staff redirected us to exit the way we had tried to with the ramp. Overall a positive visit, but the woman's poor customer service did put a bit of a downer on our visit
翻译：景色真的很美，而且总体来说信息量很大。我们没有预订导游，只能听语音导览。由于旅行团里的人推推搡搡，为了拍到最好的照片，拍照很困难，但耐心等待后，我们最终还是看到了一些景点。我坐轮椅，有时候会因为轮椅在某些房间的地板上发出吱吱声而感到不自在。一位男士非常好心地帮我准备了一个坡道，这样我就可以进入参观了。参观结束后，我试图从原路出去，结果一个女人开始对我大喊大叫，态度非常恶劣。我试着向她解释我需要一个坡道，但她却把我们带到了传统的出口。我再次解释说，那里有台阶，我不能从那里出去，她非常生气。谢天谢地，另一位好心的工作人员引导我们沿着我们之前尝试的坡道出去。总的来说，这是一次不错的体验，但那位女士糟糕的客户服务确实给我们的体验带来了一些负面影响。
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