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Melissa B
Extremely rude stuff and not helpful
Dacia Business Lounge的点评
点评：⭐ 1 STAR – SHOCKINGLY UNPROFESSIONAL AND CAUSED ME TO MISS MY FLIGHT
I had an extremely upsetting and unacceptable experience at this airport lounge.
I asked a female staff member for directions to Gate 36 and repeated the gate number three times to make sure there was no misunderstanding. Each time, she confirmed and pointed me in a direction. It later became clear she had sent me toward the exit, not the gate — and she clearly knew this.
Because of her incorrect directions, I missed my flight.
When I returned to explain what had happened, instead of apologising or helping, she shouted at me, blamed me for missing my flight, and told me I “don’t know how to speak English properly.” This happened in front of other staff members and customers, which was humiliating and deeply distressing.
She was aggressive, rude, and completely unprofessional. She also refused to give me her badge number or name when I asked, which says a lot.
This was not just bad service — it was negligent and disrespectful. A staff member giving wrong directions in an airport lounge can have serious consequences, and the way I was treated afterwards made the situation far worse.
I would strongly advise travellers to be cautious relying on staff here for help. This experience cost me my flight and caused unnecessary stress and financial loss.
Truly one of the worst customer service experiences I have ever had.
I had an extremely upsetting and unacceptable experience at this airport lounge.
I asked a female staff member for directions to Gate 36 and repeated the gate number three times to make sure there was no misunderstanding. Each time, she confirmed and pointed me in a direction. It later became clear she had sent me toward the exit, not the gate — and she clearly knew this.
Because of her incorrect directions, I missed my flight.
When I returned to explain what had happened, instead of apologising or helping, she shouted at me, blamed me for missing my flight, and told me I “don’t know how to speak English properly.” This happened in front of other staff members and customers, which was humiliating and deeply distressing.
She was aggressive, rude, and completely unprofessional. She also refused to give me her badge number or name when I asked, which says a lot.
This was not just bad service — it was negligent and disrespectful. A staff member giving wrong directions in an airport lounge can have serious consequences, and the way I was treated afterwards made the situation far worse.
I would strongly advise travellers to be cautious relying on staff here for help. This experience cost me my flight and caused unnecessary stress and financial loss.
Truly one of the worst customer service experiences I have ever had.
翻译：⭐ 1 星 – 极其不专业，害我误了飞机
我在这个机场贵宾休息室的经历极其糟糕，令人无法接受。
我向一位女工作人员询问36号登机口的路线，为了确保没有误解，我重复了三遍登机口号码。每次她都确认并给我指路。后来我发现，她把我指到了出口，而不是登机口——而且她显然也知道这一点。
由于她指错了路，我错过了航班。
当我回去解释情况时，她非但没有道歉或提供帮助，反而对我大吼大叫，指责我误了飞机，还说我“英语不好”。这一切都发生在其他工作人员和顾客面前，让我感到非常羞辱和难过。
她态度恶劣、粗鲁无礼，完全不专业。当我询问她的工号和姓名时，她也拒绝了，这足以说明问题。
这不仅仅是糟糕的服务——简直是玩忽职守和不尊重人。机场贵宾室的工作人员指错路可能会造成严重后果，而我之后受到的待遇更是雪上加霜。
我强烈建议旅客谨慎对待这里的工作人员提供的帮助。这次经历让我错过了航班，还造成了不必要的压力和经济损失。
这真是我经历过的最糟糕的客户服务之一。
我在这个机场贵宾休息室的经历极其糟糕，令人无法接受。
我向一位女工作人员询问36号登机口的路线，为了确保没有误解，我重复了三遍登机口号码。每次她都确认并给我指路。后来我发现，她把我指到了出口，而不是登机口——而且她显然也知道这一点。
由于她指错了路，我错过了航班。
当我回去解释情况时，她非但没有道歉或提供帮助，反而对我大吼大叫，指责我误了飞机，还说我“英语不好”。这一切都发生在其他工作人员和顾客面前，让我感到非常羞辱和难过。
她态度恶劣、粗鲁无礼，完全不专业。当我询问她的工号和姓名时，她也拒绝了，这足以说明问题。
这不仅仅是糟糕的服务——简直是玩忽职守和不尊重人。机场贵宾室的工作人员指错路可能会造成严重后果，而我之后受到的待遇更是雪上加霜。
我强烈建议旅客谨慎对待这里的工作人员提供的帮助。这次经历让我错过了航班，还造成了不必要的压力和经济损失。
这真是我经历过的最糟糕的客户服务之一。
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