下载App
资质规则
旅行
账户
Bryan P
Nice mountain Bad customer service
Belleayre Mountain Ski Center的点评
点评：I recently visited Belleayre Mountain and enjoyed the skiing and snowboarding but had a disappointing experience with one of the ski lift attendants.
There were three of us in line, and the attendant (Wilbert) asked us four separate times how many were in our group. Each time we clearly responded that we had three. Despite this, he repeatedly skipped us and allowed other groups to go ahead.
After the fourth time, we attempted to move forward when it was our turn, but we were held back while he continued to pass us over multiple times. We mentioned that this wasn’t fair and that it was also holding up the people behind us. Instead of addressing the situation professionally, he pointed behind us and asked the next group how many they had. Fortunately, that group spoke up on our behalf and confirmed that we had been waiting and that there were three of us.
Eventually, we were allowed onto the lift, but the way Wilbert handled the situation was unprofessional and unnecessary. We understand lift operations need to run efficiently, but repeatedly skipping guests who are clearly answering your questions is not acceptable.
I hope management addresses this so other guests don’t have a similar experience.
There were three of us in line, and the attendant (Wilbert) asked us four separate times how many were in our group. Each time we clearly responded that we had three. Despite this, he repeatedly skipped us and allowed other groups to go ahead.
After the fourth time, we attempted to move forward when it was our turn, but we were held back while he continued to pass us over multiple times. We mentioned that this wasn’t fair and that it was also holding up the people behind us. Instead of addressing the situation professionally, he pointed behind us and asked the next group how many they had. Fortunately, that group spoke up on our behalf and confirmed that we had been waiting and that there were three of us.
Eventually, we were allowed onto the lift, but the way Wilbert handled the situation was unprofessional and unnecessary. We understand lift operations need to run efficiently, but repeatedly skipping guests who are clearly answering your questions is not acceptable.
I hope management addresses this so other guests don’t have a similar experience.
翻译：我最近去了贝尔艾尔山滑雪，很享受滑雪和单板滑雪，但遇到了一位缆车工作人员，体验非常糟糕。
当时我们一行三人排队，工作人员（威尔伯特）问了我们四次，每次我们都明确地回答是三人。尽管如此，他还是反复跳过我们，让其他组先行。
第四次轮到我们时，我们试图往前走，但他却拦住我们，继续让我们先行。我们指出这不公平，也耽误了后面的人。他没有专业地处理这个问题，而是指着我们身后问下一组有多少人。幸好，那组人替我们说话，确认我们一直在排队，而且我们一共三个人。
最终，我们被允许上了缆车，但威尔伯特的处理方式既不专业又没有必要。我们理解缆车运营需要高效，但反复跳过已经明确回答问题的游客是不可接受的。
我希望管理层能够重视此事，以免其他客人遇到类似情况。
当时我们一行三人排队，工作人员（威尔伯特）问了我们四次，每次我们都明确地回答是三人。尽管如此，他还是反复跳过我们，让其他组先行。
第四次轮到我们时，我们试图往前走，但他却拦住我们，继续让我们先行。我们指出这不公平，也耽误了后面的人。他没有专业地处理这个问题，而是指着我们身后问下一组有多少人。幸好，那组人替我们说话，确认我们一直在排队，而且我们一共三个人。
最终，我们被允许上了缆车，但威尔伯特的处理方式既不专业又没有必要。我们理解缆车运营需要高效，但反复跳过已经明确回答问题的游客是不可接受的。
我希望管理层能够重视此事，以免其他客人遇到类似情况。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
