Incredibly Disappointing- very poor management and consideration - Mountain Creek (Vernon) - Mountain Creek - 463条旅客点评与比价

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Incredibly Disappointing- very poor management and consideration

Mountain Creek的点评

2026年10月25日发布于: 海外

点评：Our experience today was honestly very upsetting. We went specifically to take the lift and see the fall foliage, and we drove 2+ hours to do so and bought our tickets in advance for our specific slot. We got there half an hour before our slot time and were told the gondola was "closed for a wedding." And so the fact that we bought our tickets in advance, reserved a day just for this, and drove all the way there meant nothing. We weren't sent any emails or given any indication that the specific experience we paid for would be closed for us and the thing is that there's a no refund policy so if something had come up and we decided not to go and managed to avoid the entire experience- we wouldn't have received a refund. I think it's ridiculous to close down the gondola with no notice whatsoever when you have people who specifically booked the slot and are coming from who know how far to ride it driving through traffic and paying hefty tolls. In the end we did get a refund- but it honestly doesn't feel like enough, considering the fact that our entire weekend went to waste as did all the money we spent on gas and tolls to get there. Will not be going back.

翻译：说实话，今天的经历真的让我们非常沮丧。我们特意为了乘坐缆车、欣赏秋日枫叶才来的，为此驱车两个多小时，还提前购买了指定时段的门票。我们在预定时间半小时前就到了，却被告知缆车“因有婚礼而关闭”。我们提前购票、专门为此安排了一天时间、甚至大老远开车前来，这些努力全都变得毫无意义。我们没有收到任何邮件，也没有任何迹象表明我们付费购买的这项体验会对我们关闭。问题在于该体验实行不予退款政策，所以即便我们临时有事决定不去了，从而完全避开了参加该体验——我们也无法获得退款。我觉得，在那些特意预定了乘坐时段、从很远的地方驾车前来、还要忍受堵车并支付高额通行费的人毫不知情的情况下就突然关闭缆车，这种行为实在荒谬至极。虽然最后我们确实拿到了退款，但说实话，这远远不够。毕竟我们的整个周末都白白浪费了，当初为了来这里所花的油费和过路费也全打了水漂。以后不会再去了。

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