点评:I am currently at Mountain Creek with my family. The skiing conditions are the worst I’ve experienced in my 40 years as a skier. The mountains are mostly dirt, mud and rocks. I understood this was a possibility when I made the decision to ski in NJ in March, but my gripe is that I was tricked into paying $1,300 for three days of skiing. MC should have told us that the conditions were dangerous before selling us ski passes for three days of unskiable terrain. After one of my sons was insured after being stopped in his tracks on a huge patch of mud, I requested a refund or at least a comp for next season. Augustina, the rep in charge, was very rude and told me that the tickets were nonrefundable. She turned her back on me and my son and refused to listen to our perspectives on the dangerous conditions. Mountain Creek’s terrible customer service coupled with their willingness to allow patrons to ski at such risk has caused them to lose me and my entire friend and family group as customers in the future.
翻译:我目前和家人在山溪。这里的滑雪条件是我 40 年来滑雪经历中最糟糕的。山上大部分是泥土、泥土和岩石。当我三月份决定去新泽西州滑雪时,我就知道这是一种可能性,但我抱怨的是,我被骗了,为三天的滑雪支付了 1,300 美元。 MC 在向我们出售三天不可滑雪地形的滑雪通行证之前应该告诉我们情况很危险。我的一个儿子在一大片泥泞中被拦住后获得了保险,我要求退款或至少获得下赛季的补偿。负责的代表奥古斯蒂娜非常粗鲁,并告诉我门票不可退款。她背对着我和我的儿子,拒绝听取我们对危险状况的看法。 Mountain Creek 糟糕的客户服务,加上他们愿意让顾客冒着这样的风险去滑雪,导致他们在未来失去了我和我的整个朋友和家人团体的客户。