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Marie S
Your Reserved Site Is More of a Suggestion
Gunstock Mountain Resort的点评
点评：⭐ **Gunstock Campground: Apparently Your Reserved Site Is More of a Suggestion**
I don't believe I've ever left a negative Google review. I generally contact a business first and give them the opportunity to make things right. Most businesses actually want to.
Gunstock cured me of that quaint notion.
I reserved a full-hookup site for two nights. I couldn't make it the first night, but arrived early the next morning and went for a six-mile hike while waiting for the camp store to open.
I returned exhausted, starving, and feeling weak. My ambitions were modest: **eat, shower, and collapse at the campsite I had paid for.**
I checked in, drove to my site and discovered...
**Someone was already camping in it.**
Not just parked there. Fully moved in and hooked up to **my water and electric**, complete with water spraying from their ill-fitting connection and creating a large puddle underneath.
Turns out they had reserved a site **two rows away with no water or electric.** Yet somehow they had "mistakenly" landed two rows over, in my full-hookup site, and connected themselves to utilities they hadn't paid for.
We've all made mistakes.
I've parked one space away from where I intended.
I've never accidentally parked **two rows away, connected myself to someone else's water and electricity, and spent the night.**
After nearly an hour waiting for them to vacate my site, I discovered Gunstock's solution: move them **two sites away from me** and apparently let them pay for the upgrade they'd already been test-driving.
No apology from the campers. Nothing.
I no longer felt comfortable staying, so I left and called Gunstock requesting a refund.
They refused.
Worse, the staff member **defended the other campers**, insisting they had accidentally taken my site and even telling me they **hadn't used the utilities**.
An interesting claim considering **I SAW THEM HOOKED UP TO BOTH** — and have photographs, including the substantial puddle underneath their camper from the leaking water connection.
For my trouble, however, Gunstock did give me a coupon for a **free Bavarian pretzel**.
So there's that.
The other campers' behavior isn't actually why I'm leaving this review. Businesses can't control everything their customers do.
**They CAN control how they respond.**
Gunstock had every opportunity to turn this into a mildly annoying story about a camping mix-up. Instead, they accommodated the people occupying my site, refused my refund, and argued with me about things I had personally witnessed and photographed.
And that's how Gunstock Campground earned my first negative Google review.
**But hey...I still have that free pretzel coupon.**
I don't believe I've ever left a negative Google review. I generally contact a business first and give them the opportunity to make things right. Most businesses actually want to.
Gunstock cured me of that quaint notion.
I reserved a full-hookup site for two nights. I couldn't make it the first night, but arrived early the next morning and went for a six-mile hike while waiting for the camp store to open.
I returned exhausted, starving, and feeling weak. My ambitions were modest: **eat, shower, and collapse at the campsite I had paid for.**
I checked in, drove to my site and discovered...
**Someone was already camping in it.**
Not just parked there. Fully moved in and hooked up to **my water and electric**, complete with water spraying from their ill-fitting connection and creating a large puddle underneath.
Turns out they had reserved a site **two rows away with no water or electric.** Yet somehow they had "mistakenly" landed two rows over, in my full-hookup site, and connected themselves to utilities they hadn't paid for.
We've all made mistakes.
I've parked one space away from where I intended.
I've never accidentally parked **two rows away, connected myself to someone else's water and electricity, and spent the night.**
After nearly an hour waiting for them to vacate my site, I discovered Gunstock's solution: move them **two sites away from me** and apparently let them pay for the upgrade they'd already been test-driving.
No apology from the campers. Nothing.
I no longer felt comfortable staying, so I left and called Gunstock requesting a refund.
They refused.
Worse, the staff member **defended the other campers**, insisting they had accidentally taken my site and even telling me they **hadn't used the utilities**.
An interesting claim considering **I SAW THEM HOOKED UP TO BOTH** — and have photographs, including the substantial puddle underneath their camper from the leaking water connection.
For my trouble, however, Gunstock did give me a coupon for a **free Bavarian pretzel**.
So there's that.
The other campers' behavior isn't actually why I'm leaving this review. Businesses can't control everything their customers do.
**They CAN control how they respond.**
Gunstock had every opportunity to turn this into a mildly annoying story about a camping mix-up. Instead, they accommodated the people occupying my site, refused my refund, and argued with me about things I had personally witnessed and photographed.
And that's how Gunstock Campground earned my first negative Google review.
**But hey...I still have that free pretzel coupon.**
翻译：⭐ **冈斯托克露营地：看来您预订的露营位只是个“建议”罢了**
我觉得自己从未留下过负面的谷歌评价。通常我会先联系商家，给他们机会来解决问题。其实大多数商家也乐意这么做。
但冈斯托克彻底改变了我这种天真的想法。
我预订了一个带全套设施的露营位，计划停留两晚。第一晚我没能赶到，不过第二天一早便抵达了。在露营地便利店开门前，我还去徒步了六英里。我筋疲力尽、饥肠辘辘，浑身无力。我的愿望很简单：**吃点东西、洗个澡，然后倒在我花钱预订的露营地里休息。**
我办理好入住手续后开车前往指定营地，结果却发现……
**已经有人在那里露营了。**
他们可不是只是把车停在那儿而已——他们已经完全安顿下来，还接通了**我的水源和电源**。由于连接处不严密，水不断漏出来，在地面上形成了一个大水洼。
后来才得知，他们预订的其实是**隔两排、没有水电供应的露营地**。然而不知怎的，他们“错误地”把车停在了两排之外——也就是我的全设施齐全的露营位上，还接通了他们并未付费的水电服务。
我们都犯过错。
我也曾把车停在偏离预定位置一个车位的地方。
但我从来没出现过这样的状况：把车停在两排之外，还接通了别人的水电，并在那里过夜。
在等了将近一个小时后，他们终于离开了我的露营位。我发现了Gunstock的“解决方案”：把我的露营位调整到离我“两个位置之遥”的地方，还要求我支付原本就已经在试用的升级服务费用。
那些露营者连一句道歉都没有，什么都没有。
我再也待不下去了，于是离开并打电话给Gunstock要求退款。
他们拒绝了。
更糟糕的是，工作人员还为那些露营者辩护，坚称他们只是不小心占用了我的位置，甚至告诉我那些人根本没使用过营地设施。一个挺有意思的说法——毕竟我亲眼看到它们同时连接到两个水源上；我还有照片为证，照片里能看到他们的露营车下方有一大滩水渍，显然是水管漏水造成的。
不过作为回报，Gunstock还是给了我一张**免费巴伐利亚椒盐卷饼**的优惠券。
总算还有些收获吧。
其实其他露营者的行为并非我写下这条评论的原因。商家无法控制顾客的所有行为。
**但商家完全可以掌控自己的应对方式。**Gunstock完全有机会把这件事变成一个关于露营时出现的误会而产生的、略显烦人的小故事。然而，他们却迁就了占用我营位的人，拒绝了我的退款请求，还就一些我亲眼目睹并拍下照片的事实与我争辩。
就这样，Gunstock露营地得到了我在谷歌上的第一条负面评价。
**不过嘛……我手里还有那张免费的椒盐卷饼优惠券呢。**
我觉得自己从未留下过负面的谷歌评价。通常我会先联系商家，给他们机会来解决问题。其实大多数商家也乐意这么做。
但冈斯托克彻底改变了我这种天真的想法。
我预订了一个带全套设施的露营位，计划停留两晚。第一晚我没能赶到，不过第二天一早便抵达了。在露营地便利店开门前，我还去徒步了六英里。我筋疲力尽、饥肠辘辘，浑身无力。我的愿望很简单：**吃点东西、洗个澡，然后倒在我花钱预订的露营地里休息。**
我办理好入住手续后开车前往指定营地，结果却发现……
**已经有人在那里露营了。**
他们可不是只是把车停在那儿而已——他们已经完全安顿下来，还接通了**我的水源和电源**。由于连接处不严密，水不断漏出来，在地面上形成了一个大水洼。
后来才得知，他们预订的其实是**隔两排、没有水电供应的露营地**。然而不知怎的，他们“错误地”把车停在了两排之外——也就是我的全设施齐全的露营位上，还接通了他们并未付费的水电服务。
我们都犯过错。
我也曾把车停在偏离预定位置一个车位的地方。
但我从来没出现过这样的状况：把车停在两排之外，还接通了别人的水电，并在那里过夜。
在等了将近一个小时后，他们终于离开了我的露营位。我发现了Gunstock的“解决方案”：把我的露营位调整到离我“两个位置之遥”的地方，还要求我支付原本就已经在试用的升级服务费用。
那些露营者连一句道歉都没有，什么都没有。
我再也待不下去了，于是离开并打电话给Gunstock要求退款。
他们拒绝了。
更糟糕的是，工作人员还为那些露营者辩护，坚称他们只是不小心占用了我的位置，甚至告诉我那些人根本没使用过营地设施。一个挺有意思的说法——毕竟我亲眼看到它们同时连接到两个水源上；我还有照片为证，照片里能看到他们的露营车下方有一大滩水渍，显然是水管漏水造成的。
不过作为回报，Gunstock还是给了我一张**免费巴伐利亚椒盐卷饼**的优惠券。
总算还有些收获吧。
其实其他露营者的行为并非我写下这条评论的原因。商家无法控制顾客的所有行为。
**但商家完全可以掌控自己的应对方式。**Gunstock完全有机会把这件事变成一个关于露营时出现的误会而产生的、略显烦人的小故事。然而，他们却迁就了占用我营位的人，拒绝了我的退款请求，还就一些我亲眼目睹并拍下照片的事实与我争辩。
就这样，Gunstock露营地得到了我在谷歌上的第一条负面评价。
**不过嘛……我手里还有那张免费的椒盐卷饼优惠券呢。**
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