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Tatiana G
Lack of empathy, accountability and customer service
Catamount Mountain Resort的点评
点评：I am extremely disappointed with the lack of empathy, accountability, and basic customer service at Catamount.
My child was skiing as part of a school-organized ski program on Friday when he was injured and had to leave the mountain. In the chaos of the situation, his skis and ski bag were left behind. We called the mountain early the next morning simply asking for help locating the equipment.
Instead of assistance, we were met with resistance. Staff refused to look for the skis, and the situation escalated to the point where the manager, Wendy, called us and told us to stop calling. There was no empathy, no concern for an injured child, and no sense of responsibility.
Unfortunately, this is not an isolated incident. Last year, another student from a school ski trip was injured at this same mountain, and their skis were never returned.
It is truly disappointing that a family-oriented ski mountain would handle situations involving injured children with such indifference. A manager should demonstrate empathy, leadership, and accountability—none of which were shown here.
I would not recommend Catamount, especially for school groups or families. Accidents happen, but how a business responds says everything.
My child was skiing as part of a school-organized ski program on Friday when he was injured and had to leave the mountain. In the chaos of the situation, his skis and ski bag were left behind. We called the mountain early the next morning simply asking for help locating the equipment.
Instead of assistance, we were met with resistance. Staff refused to look for the skis, and the situation escalated to the point where the manager, Wendy, called us and told us to stop calling. There was no empathy, no concern for an injured child, and no sense of responsibility.
Unfortunately, this is not an isolated incident. Last year, another student from a school ski trip was injured at this same mountain, and their skis were never returned.
It is truly disappointing that a family-oriented ski mountain would handle situations involving injured children with such indifference. A manager should demonstrate empathy, leadership, and accountability—none of which were shown here.
I would not recommend Catamount, especially for school groups or families. Accidents happen, but how a business responds says everything.
翻译：我对卡特蒙特滑雪场缺乏同理心、责任心和基本客户服务感到极其失望。
上周五，我的孩子参加学校组织的滑雪活动，在雪场上受伤后不得不离开。混乱中，他的滑雪板和滑雪包都落在了雪场。第二天一大早，我们就打电话给滑雪场，请求帮忙寻找这些装备。
然而，我们非但没有得到帮助，反而遭到了阻挠。工作人员拒绝帮忙寻找滑雪板，事态升级到经理温迪亲自打电话给我们，让我们不要再打电话了。他们没有丝毫同理心，对受伤的孩子漠不关心，也毫无责任感。
不幸的是，这并非个例。去年，另一名参加学校滑雪活动的学生也在同一座雪场受伤，他的滑雪板至今下落不明。
一个以家庭为导向的滑雪场竟然如此冷漠地处理涉及受伤儿童的情况，实在令人失望。一位优秀的管理者应该展现出同理心、领导力和责任感——而这些品质在这里都未得到体现。
我不会推荐 Catamount，尤其不会推荐给学校团体或家庭。意外难免发生，但企业的应对方式才能真正说明一切。
上周五，我的孩子参加学校组织的滑雪活动，在雪场上受伤后不得不离开。混乱中，他的滑雪板和滑雪包都落在了雪场。第二天一大早，我们就打电话给滑雪场，请求帮忙寻找这些装备。
然而，我们非但没有得到帮助，反而遭到了阻挠。工作人员拒绝帮忙寻找滑雪板，事态升级到经理温迪亲自打电话给我们，让我们不要再打电话了。他们没有丝毫同理心，对受伤的孩子漠不关心，也毫无责任感。
不幸的是，这并非个例。去年，另一名参加学校滑雪活动的学生也在同一座雪场受伤，他的滑雪板至今下落不明。
一个以家庭为导向的滑雪场竟然如此冷漠地处理涉及受伤儿童的情况，实在令人失望。一位优秀的管理者应该展现出同理心、领导力和责任感——而这些品质在这里都未得到体现。
我不会推荐 Catamount，尤其不会推荐给学校团体或家庭。意外难免发生，但企业的应对方式才能真正说明一切。
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