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BEWARE of BOOKING with Vacasa!
Sugar Mountain Resort的点评
点评：BEWARE of BOOKING with Vacasa! We planned a trip to Sugar Mountain starting the 2nd of October 2024 and due to the hurricane we were told today (9.28.24) that the property is unavailable. It’s a bummer but understandable. I assumed they’d offer a refund, and I’d hear we’re sorry your vacation got scrubbed. Not even close! It turns out that apparently I needed travel insurance to protect myself from Vacasa and that they are using consumers to insure them against natural disasters. My options are either to book at that property in the next 30 days (not sure how I’d do that based upon the damage they indicate has happened) or book another location. Talked to the supervisor and he had no interest in helping me and instead wanted to educate me on business and finances. Apparently his customer service training/experience didn’t educate him on the lifetime value of a customer. IF everything goes swimmingly on your vacation, you may be okay with Vacasa and whoever the actual property owner is. BUT if you have any issues, you'll be SOL because they aren't there for you. I should have checked online with Yelp and others to see the 2.3 rating out of 5 along with numerous complaints about properties being dirty and/or broken fixtures, counters, doors, gates etc. That’s my fault and won’t be repeated. I truly hope this helps someone else avoid a potentially ruined vacation and in my case a $900+ mistake.
翻译：小心通过 Vacasa 预订！我们计划从 2024 年 10 月 2 日开始前往糖山旅行，由于飓风，我们今天（24 年 9 月 28 日）被告知该房产不可用。这很令人沮丧，但可以理解。我以为他们会退款，而且我会听到我们对您的假期被取消感到抱歉。差得远呢！事实证明，显然我需要旅行保险来保护自己免受 Vacasa 的侵害，他们正在利用消费者为他们投保以防自然灾害。我的选择是在接下来的 30 天内预订该房产（根据他们指出的已发生的损坏，我不确定我会怎么做）或预订其他地点。与主管交谈后，他无意帮助我，而是想教育我关于商业和财务的知识。显然，他的客户服务培训/经验并没有让他了解客户的终身价值。如果您的假期一切顺利，您可能对 Vacasa 和实际房主都满意。但是如果您有任何问题，您就只能自食其果了，因为他们没有为您提供服务。我应该在网上查看 Yelp 和其他网站，看看他们的评分是 2.3 分（满分 5 分），以及关于房屋肮脏和/或固定装置、柜台、门、大门等损坏的大量投诉。这是我的错，不会再犯了。我真的希望这能帮助其他人避免可能毁掉假期的事件，而就我而言，这是一个 900 多美元的错误。
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