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Wayne D
VuStay Management is Horrible
沙桥海滩的点评
点评：The house was pretty good. Some things required fixing. Worst item was the very loose kitchen
faucet. Two attempts were made to fix it but neither were completely successful.
The real issue was the staff of the VuStay management company in Sandbridge VA. I could go on in
very much detail but probably would not add much value. What I say is that they cannot not be trusted
to follow through on promises made. This refers to the fact that they dumped on me as a renter. They
wanted me to handle the delivery of two washers and one dryer for the house. No way should a renter
on vacation be burdened with handling this issue. I had both text and phone calls with the
management staff On this issue and basically got no where. We even ended up cleaning the space
where the new appliances were to go because the appliance delivery people refused to clean the
area. The VuStay maintenance person that came to the house had been given any info on even which
appliance were to be replaced.
I called the office an insisted on speaking to the GM of office in Sandbridge. Really got no great
satisfaction from her other than they were sorry about what happened. I spoke to her on August 6. She
promised that she was going to talk to both her staff and the owners of the house which is Sandfiddler
at 2908 Sandfiddler Road. She was going to see what can be done to provide relief because of the
time I spent handling this appliance issue. Well today is Augusr 20 and I have heard absolutely
nothing back from the GM or anyone at VuStay in Sandbridge, VA.
In summary, my experience says that you can not trust the VuStay management staff when you are a
renter. They get paid a lot of money to manage a property but I saw no management expertise during
my stay. Additionally, my recommendation to the owner is that you should ask some real serious
questions about how your property is being managed - otherwise you may fine that your property is
going to get more difficult to rent based upon my experience.
faucet. Two attempts were made to fix it but neither were completely successful.
The real issue was the staff of the VuStay management company in Sandbridge VA. I could go on in
very much detail but probably would not add much value. What I say is that they cannot not be trusted
to follow through on promises made. This refers to the fact that they dumped on me as a renter. They
wanted me to handle the delivery of two washers and one dryer for the house. No way should a renter
on vacation be burdened with handling this issue. I had both text and phone calls with the
management staff On this issue and basically got no where. We even ended up cleaning the space
where the new appliances were to go because the appliance delivery people refused to clean the
area. The VuStay maintenance person that came to the house had been given any info on even which
appliance were to be replaced.
I called the office an insisted on speaking to the GM of office in Sandbridge. Really got no great
satisfaction from her other than they were sorry about what happened. I spoke to her on August 6. She
promised that she was going to talk to both her staff and the owners of the house which is Sandfiddler
at 2908 Sandfiddler Road. She was going to see what can be done to provide relief because of the
time I spent handling this appliance issue. Well today is Augusr 20 and I have heard absolutely
nothing back from the GM or anyone at VuStay in Sandbridge, VA.
In summary, my experience says that you can not trust the VuStay management staff when you are a
renter. They get paid a lot of money to manage a property but I saw no management expertise during
my stay. Additionally, my recommendation to the owner is that you should ask some real serious
questions about how your property is being managed - otherwise you may fine that your property is
going to get more difficult to rent based upon my experience.
翻译：这栋房子还不错，不过有些地方需要修理。最糟糕的就是厨房的水龙头，松得厉害。我们试着修过两次，但都没能完全修好。
真正的问题在于弗吉尼亚州桑德布里奇地区的VuStay管理公司的工作人员。我可以详细叙述，但可能也没什么实际意义。我只想说，他们根本不可信，无法兑现所做出的承诺。具体来说，他们对作为租户的我毫不负责。他们希望由我来负责把两台洗衣机和一台烘干机送到房子里。绝对不应该让正在度假的租客来操心这种事。我就此事宜通过短信和电话与管理人员沟通过，但基本上毫无进展。最后我们甚至还得自己清理放置新电器的地方，因为送货人员拒绝打扫。前来维修的VuStay工作人员甚至没有得到任何关于需要更换哪些家电的信息。
我打电话给公司，坚持要求与桑德布里奇分部的总经理通话。除了他们为发生的事情感到抱歉之外，我并没有得到什么实质性的回应。我在8月6日与她通了话，她承诺会与其员工以及位于桑德菲德勒路2908号的房屋业主进行沟通。她打算看看能采取什么措施来为我排忧解难，毕竟我花了大量时间来处理这个家电问题。然而今天已是8月20日了，我完全没有收到通用汽车公司或弗吉尼亚州桑德布里奇地区VuStay的任何回复。
总而言之，我的经历表明：作为租客，你绝对不能信任VuStay的管理人员。他们拿着丰厚的报酬来管理物业，但在我居住期间却完全看不到任何管理方面的专业水准。此外……我给业主的建议是：您应该认真询问关于房产管理的相关问题。根据我的经验，否则您可能会发现自己的房产越来越难以出租。
真正的问题在于弗吉尼亚州桑德布里奇地区的VuStay管理公司的工作人员。我可以详细叙述，但可能也没什么实际意义。我只想说，他们根本不可信，无法兑现所做出的承诺。具体来说，他们对作为租户的我毫不负责。他们希望由我来负责把两台洗衣机和一台烘干机送到房子里。绝对不应该让正在度假的租客来操心这种事。我就此事宜通过短信和电话与管理人员沟通过，但基本上毫无进展。最后我们甚至还得自己清理放置新电器的地方，因为送货人员拒绝打扫。前来维修的VuStay工作人员甚至没有得到任何关于需要更换哪些家电的信息。
我打电话给公司，坚持要求与桑德布里奇分部的总经理通话。除了他们为发生的事情感到抱歉之外，我并没有得到什么实质性的回应。我在8月6日与她通了话，她承诺会与其员工以及位于桑德菲德勒路2908号的房屋业主进行沟通。她打算看看能采取什么措施来为我排忧解难，毕竟我花了大量时间来处理这个家电问题。然而今天已是8月20日了，我完全没有收到通用汽车公司或弗吉尼亚州桑德布里奇地区VuStay的任何回复。
总而言之，我的经历表明：作为租客，你绝对不能信任VuStay的管理人员。他们拿着丰厚的报酬来管理物业，但在我居住期间却完全看不到任何管理方面的专业水准。此外……我给业主的建议是：您应该认真询问关于房产管理的相关问题。根据我的经验，否则您可能会发现自己的房产越来越难以出租。
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