点评:Sharing real life experience happened last week. Booked room for 1 night on 7th April, one month in advance for family. Paid advance. Got confirmation. Reached Ratnagiri morning. Called care taker Sharad about my arrival. Care taker tells me that there is short circuit in resort and resrot is empty for fixing electrical wire. He arranged to refund. I refused and asked him to book somewhere else within agreed amount. He siad he will call back. He did not, so I decided to visit the Bhatye resort. To my surprise I found that all rooms were occupied. Sharad care taker was not there. I called him and told him that I am at resort. He came, tried to justify that all current guest will vacate by 10 am. I ask one of the guest and he said NO. Guest said he is staying for 3 days. Complete B*S***D. He then agrees to provide alternate location. After 15 mins he takes to OYO Konkan resort nearby. We are shown room with AC and all facilities. We take it. Surprisingly this property is S**T. After 2hours Tube freezes, AC stops working. Light goes off. Owner starts making excuse. We asked to return money and go somewhere else. Owner refuses. We could not get room due to weekend and higher cost. No choice but stay there. Whole night the power goes off. No light, no AC. We spend night in dark. OWNER of Bhatye beach resort is Fraud, Sharad care taker should not have booked room for higher cost from other guest. Please dont Book. When they get higher quote they will give the room to highest bidder and return your money.
翻译:分享一下上周发生的真实经历。我提前一个月预订了4月7日一晚的房间,和家人一起住。我付了定金,也收到了确认信息。早上到达拉特纳吉里后,我打电话给管理员沙拉德,告知我已到达。管理员告诉我度假村电路短路,房间正在维修,所以空着。他安排退款。我拒绝了,并要求他在约定的金额范围内帮我预订其他房间。他说他会回电,但之后没有,所以我决定去巴特耶度假村看看。令我惊讶的是,我发现所有房间都满了。管理员沙拉德不在。我打电话给他,告诉他我已经到了。他过来后,试图解释说所有客人都会在上午10点前退房。我问了其中一位客人,他说不会。那位客人说他要住三天。简直是胡说八道!然后他同意提供其他住宿。15分钟后,他带我们去了附近的OYO Konkan度假村。我们被带到一间有空调和所有设施的房间。我们接受了。令人震惊的是,这家酒店简直糟糕透了。入住两小时后,空调管冻住了,空调也坏了,灯也灭了。老板开始找借口推脱。我们要求退款并另找住处,老板拒绝了。由于周末价格高,我们找不到其他房间,只好继续住在这里。结果整晚都停电,没有灯,没有空调,我们只能在黑暗中度过。巴特耶海滩度假村的老板是个骗子,管理员沙拉德不应该以更高的价格从其他客人那里预订房间。请千万不要预订这家酒店。一旦他们收到更高的报价,就会把房间租给出价最高的人,然后退还你的钱。