下载App
资质规则
旅行
账户
Paco C
Foul page meets rude service experience.
Petit Train Touristique De Colmar的点评
点评：On April 6th (Eastern Monday), we booked the tour on their page, the payment was accepted in my card and their page showed success, no more; no download button, or mail in my basket (neither main mailbox nor junk basket).
We went to the train and showed it to the man checking the tickets, explaining the situation, who was rude, even after proofing the issue was on their page, he took us out of the train shouting; his excuse, we showed the payment in different phone’s wallet than the reservation (we paid with my card in my friend’s phone), whoever uses a credit card knows it is independent of the device.
On top, none of their attention numbers was on service, even though one of them is for Sat/Sun & Holidays.
A bitter experience, not because of money, but because of way of mistreating people in a tourist service.
We went to the train and showed it to the man checking the tickets, explaining the situation, who was rude, even after proofing the issue was on their page, he took us out of the train shouting; his excuse, we showed the payment in different phone’s wallet than the reservation (we paid with my card in my friend’s phone), whoever uses a credit card knows it is independent of the device.
On top, none of their attention numbers was on service, even though one of them is for Sat/Sun & Holidays.
A bitter experience, not because of money, but because of way of mistreating people in a tourist service.
翻译：4月6日（美国东部时间星期一），我们在他们的网站上预订了行程，我的卡支付成功，页面也显示预订成功，但之后就没有任何动静了：没有下载按钮，我的邮箱里也没有邮件（包括主邮箱和垃圾邮件箱）。
我们上了火车，向检票员解释了情况，但他态度很差。即使我们证明了问题出在他们的网站上，他还是大声呵斥我们，把我们赶下了火车。他的理由是，我们出示的付款凭证和预订凭证不在同一个手机钱包里（我们是用我朋友手机上的我的卡支付的）。但任何用过信用卡的人都知道，信用卡的使用与设备无关。
更糟糕的是，他们所有的客服电话都打不通，即使其中一个是周六、周日和节假日的。
这是一次糟糕的经历，不是因为钱，而是因为这家旅游服务机构对待顾客的方式令人失望。
我们上了火车，向检票员解释了情况，但他态度很差。即使我们证明了问题出在他们的网站上，他还是大声呵斥我们，把我们赶下了火车。他的理由是，我们出示的付款凭证和预订凭证不在同一个手机钱包里（我们是用我朋友手机上的我的卡支付的）。但任何用过信用卡的人都知道，信用卡的使用与设备无关。
更糟糕的是，他们所有的客服电话都打不通，即使其中一个是周六、周日和节假日的。
这是一次糟糕的经历，不是因为钱，而是因为这家旅游服务机构对待顾客的方式令人失望。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
