点评:It started months before the actual hiking vacation in Northern Portugal.
Contact by mail regarding our wishes and ideas were followed by prompt and accurate replies and proposals from Teresa from Authentic Trails. The result was our individual hiking plan.
From the minute of our arrival at Porto Airport to the end of the nine days, she and her team kept close contact and successfully organized the planned and the unexpected events that happened. We experienced beautiful hiking trails, good to excellent hotels, excellent dinners and excursions, well organized transfers of our luggage and sometimes of ourselves. Additional wishes during the days, consider it done.
So for the organization and quality - a 10 out of 10.
On top of all this we experienced the personal touch and warm personal contact with her and her team members. Especially so, when one of us ran into a medical problem. The planned day tour in Porto was immediately changed to a visit to a health clinic with personal assistance. A night at the hotel plus a city tour the next day with the same guide were added without question by Authentic Trails. Everything for a happy customer, as Teresa explained. This really made the total score 11 out of 10.
Our summary of this vacation, as the Portugese say: 'ouro sobre azul'. Translated as: 'gold over blue'.
翻译:这一切在葡萄牙北部徒步旅行的几个月前就开始了。
我们通过电子邮件联系Authentic Trails的Teresa,告知了我们的愿望和想法,并迅速准确地回复了他们的建议。最终,我们制定了专属的徒步旅行计划。
从我们抵达波尔图机场的那一刻起,直到九天行程结束,她和她的团队一直保持着密切联系,并成功地安排了计划内和意外发生的事件。我们体验到了美丽的徒步路线、优质甚至卓越的酒店、美味的晚餐和短途旅行,以及精心安排的行李搬运,有时甚至我们自己也得到了安排。期间的额外愿望也得到了满足。
所以,就组织和质量而言,我们完全可以打满分。
除此之外,我们还感受到了她和她团队成员的亲切关怀和热情的沟通。尤其是在我们其中一人出现健康问题时,情况尤其如此。原计划的波尔图一日游立即改为在私人协助下前往健康诊所。Authentic Trails毫不犹豫地为我们安排了一晚酒店住宿,第二天又安排了同一位导游的城市观光。正如Teresa所说,一切为了顾客的满意。总分11分(满分10分)。
我们对这次假期的总结,正如葡萄牙语所说:“ouro sobre azul”。翻译过来就是:“金色胜过蓝色”。