点评:We went on Labor Day 2023 and it was basically a disaster from start to finish. To start we rented a cabana for $275 and the listing online said it came with a storage locker - which is why we went ahead and paid that much for a cabana. Only to get there and there's no storage locker! So I talked to the Supervisor at the cabana stand and his response was "on these cabanas are new and the site is from last year and I guess they didn't update the site." To which I responded "so you aren't going to honor what your site said?!" He shook his head and just shrugged. He didn't even offer to just comp a normal locker! I ended up at Guest Services and the young lady there was helpful and did comp a locker but it shouldn't have come to that. The Supervisor should have taken care of the customer and not had a "sucks to be you" attitude.
Once that was settled we went to rent tubes - which were $15 each! Only to find out after purchasing that the lazy river was closed that day. The people at the rental kiosk didn't mention this. There was no signage. Nothing! You know full well that they know that people rent tubes specifically for the lazy river and they didn't mention it at all just took our $45. Again another instance of not taking care of their customers.
Besides the lazy river several other areas of the park were closed. Food was ridiculously expensive. And every grassy area we were in was crawling with ants - seemed like they hadn't even tried to treat it.
Overall not a great experience. Go to Schlitterbahn instead. If you're in DFW area go to one of the other water parks. It's sad because we always had a great time at Hurricane Harbor when I was growing up and now it is in no way worth it.
翻译:我们是 2023 年劳动节去的,从头到尾基本上都是一场灾难。首先,我们以 275 美元的价格租了一间小屋,网上的清单显示它配有一个储物柜 - 这就是为什么我们付了那么多钱买一间小屋的原因。只是到了那里却没有储物柜!因此,我与小屋摊位的主管交谈,他的回答是“这些小屋是新的,网站是去年的,我猜他们没有更新网站。”我对此回应道:“所以你不会尊重你的网站所说的话?!”他摇摇头,只是耸耸肩。他甚至没有提出只提供一个普通的储物柜!我最终去了客户服务部,那里的那位年轻女士很乐于助人,并提供了一个储物柜,但事情不应该发展到这种程度。主管应该照顾顾客,而不是有“你真糟糕”的态度。
一切解决后,我们就去租地铁——每条 15 美元!购买后才发现漂流河当天关闭了。租赁亭的人没有提到这一点。没有标牌。没有什么!你很清楚他们知道人们专门为漂流河租用管道,但他们根本没有提到这一点,只是拿走了我们的 45 美元。这又是一个不照顾顾客的例子。
除了漂流河外,公园的其他几个区域也被关闭。食物贵得离谱。我们所在的每个草地上都爬满了蚂蚁 - 似乎他们甚至没有尝试过治疗它。
总的来说不是一次很棒的经历。请前往施利特巴恩 (Schlitterbahn)。如果您在 DFW 地区,请前往其他水上乐园之一。这很令人难过,因为在我成长的过程中,我们总是在飓风港度过了一段美好的时光,但现在却完全不值得了。