点评:I would avoid this rental car office at all costs. We had CDW insurance coverage through our credit card. I confirmed before I booked the car (also after I booked the reservation) that the required liability insurance was included which was clearly stated in the Europcar terms and conditions which I printed out. They refused to rent us the car without paying for “extra” liability instance. When I disputed the charge, they claimed that the extra liability insurance was because we didn’t put a $35K deposit on our credit card. Which makes zero sense since our credit card covered the vehicle up to $75K, and the deposit is for the vehicle, not for third party liability. This is clearly a scam they have no issues pulling on customers. I am very disappointed as I have always had great experiences with Europcar. You’ve been warned. Book through a reputable, honest car rental office if you’re in San Jose.
翻译:我强烈建议大家避开这家租车公司。我们的信用卡已经包含了碰撞险(CDW)。在预订车辆之前(以及预订之后),我都确认过所需的责任险已包含在内,这一点在 Europcar 的条款和条件中明确写明,而且我已经打印出来了。他们却拒绝把车租给我们,除非我们支付额外的责任险费用。当我提出异议时,他们声称额外责任险是因为我们没有在信用卡上预付 3.5 万美元的押金。这完全说不通,因为我们的信用卡承保范围高达 7.5 万美元,而且押金是车辆本身的保额,并非第三方责任险。这显然是他们惯用的伎俩,他们毫不犹豫地就用这种伎俩坑骗顾客。我非常失望,因为我之前在 Europcar 的租车体验一直都很好。奉劝各位,如果要在圣何塞租车,一定要选择信誉良好、诚实可靠的租车公司。