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MARY C
Very disappointing experience after many enjoyable visits
Moher Hill Open Farm的点评
点评：We have visited Moher Hill Open Farm several times over the years and have always enjoyed it. The farm itself is lovely, which makes this experience all the more disappointing.
On this occasion, we were short on time as we had a pre-booked Cliffs of Moher tour just five minutes away, so we stopped for a quick coffee and sandwiches.
We were fully aware that children normally require wristbands to use the farm facilities, which is exactly why we asked for permission before our children went to the swings. We were told, “Yes, of course.” Our children are 12 and 13 years old and were only going to use the playground directly outside the café window, where we could see them the entire time while we had lunch. They were not wandering around the farm.
A short time later, the owner approached us in a very confrontational manner. Rather than simply explaining that there had been a misunderstanding, the situation quickly escalated.
The most upsetting moment came when, in front of a café full of customers and my 12-year-old daughter, the owner said, “Your mother is a liar.” I found this completely unacceptable. No child should ever be spoken to like that or put in the middle of an adult disagreement.
We completely respect that the farm has a wristband policy, and this review is not about the rules. If there had been a misunderstanding, a polite explanation would have resolved the situation immediately. Instead, we were left feeling embarrassed and upset.
It is such a shame because we have genuinely enjoyed previous visits and have recommended the farm to family and friends. Unfortunately, after this experience, we will not be returning.
On this occasion, we were short on time as we had a pre-booked Cliffs of Moher tour just five minutes away, so we stopped for a quick coffee and sandwiches.
We were fully aware that children normally require wristbands to use the farm facilities, which is exactly why we asked for permission before our children went to the swings. We were told, “Yes, of course.” Our children are 12 and 13 years old and were only going to use the playground directly outside the café window, where we could see them the entire time while we had lunch. They were not wandering around the farm.
A short time later, the owner approached us in a very confrontational manner. Rather than simply explaining that there had been a misunderstanding, the situation quickly escalated.
The most upsetting moment came when, in front of a café full of customers and my 12-year-old daughter, the owner said, “Your mother is a liar.” I found this completely unacceptable. No child should ever be spoken to like that or put in the middle of an adult disagreement.
We completely respect that the farm has a wristband policy, and this review is not about the rules. If there had been a misunderstanding, a polite explanation would have resolved the situation immediately. Instead, we were left feeling embarrassed and upset.
It is such a shame because we have genuinely enjoyed previous visits and have recommended the farm to family and friends. Unfortunately, after this experience, we will not be returning.
翻译：这些年来，我们多次造访莫赫山露天农场，每次都玩得很开心。农场本身十分宜人，这也让这次的体验显得格外令人失望。
这次时间比较紧张，因为我们五分钟后就要参加事先预订好的莫赫崖观光 tour，所以只是匆匆停下来喝杯咖啡、吃点三明治。
我们很清楚，通常情况下孩子们需要佩戴腕带才能使用农场里的各项设施。正因如此，我们在带孩子去玩秋千之前才征求了许可。我们得到的答复是：“当然可以。”我的孩子们分别12岁和13岁，他们只打算在咖啡馆窗户正对面的游乐区玩耍，这样我们吃午饭时就能一直看到他们。他们并没有在农场里四处闲逛。
没过多久，店主以一种极具对抗性的态度走向我们。他并没有简单地解释这只是个误会，情况迅速恶化。
最让人难以接受的一幕是：当时咖啡馆里坐满了顾客，我的12岁女儿也在场，店主却当着大家的面说：“你妈妈是个骗子。”我觉得这种行为完全不可接受。绝不应该这样跟孩子说话，更不该让他们卷入成年人的争执之中。
我们完全理解农场实施手环制度的理由，这篇评论也并非针对这些规定。如果当时有什么误会的话……一句礼貌的解释本可以立刻化解误会。然而事实并非如此，我们反而感到尴尬又郁闷。
实在可惜，因为我们以前每次到访都玩得很开心，还向家人和朋友大力推荐过这家农场。可惜经历了这次事情后，我们再也不会光顾了。
这次时间比较紧张，因为我们五分钟后就要参加事先预订好的莫赫崖观光 tour，所以只是匆匆停下来喝杯咖啡、吃点三明治。
我们很清楚，通常情况下孩子们需要佩戴腕带才能使用农场里的各项设施。正因如此，我们在带孩子去玩秋千之前才征求了许可。我们得到的答复是：“当然可以。”我的孩子们分别12岁和13岁，他们只打算在咖啡馆窗户正对面的游乐区玩耍，这样我们吃午饭时就能一直看到他们。他们并没有在农场里四处闲逛。
没过多久，店主以一种极具对抗性的态度走向我们。他并没有简单地解释这只是个误会，情况迅速恶化。
最让人难以接受的一幕是：当时咖啡馆里坐满了顾客，我的12岁女儿也在场，店主却当着大家的面说：“你妈妈是个骗子。”我觉得这种行为完全不可接受。绝不应该这样跟孩子说话，更不该让他们卷入成年人的争执之中。
我们完全理解农场实施手环制度的理由，这篇评论也并非针对这些规定。如果当时有什么误会的话……一句礼貌的解释本可以立刻化解误会。然而事实并非如此，我们反而感到尴尬又郁闷。
实在可惜，因为我们以前每次到访都玩得很开心，还向家人和朋友大力推荐过这家农场。可惜经历了这次事情后，我们再也不会光顾了。
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