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Yuval V
Outrageous experience - DONT GO!!!!!!!
Champagne Bollinger的点评
点评：Bollinger management should be aware of how paying guests are being treated here.
We booked and fully paid for a tour at Bollinger. Unfortunately, we arrived approximately 20 minutes late — something we fully acknowledge.
However, what happened afterward was unacceptable.
No one contacted us to ask whether we were on our way. When we arrived, we were simply refused the experience we had already paid for. We asked for ANY reasonable solution: joining the remainder of the tour, a shortened visit, rescheduling, a credit, or another available option.
We were offered nothing. Bollinger kept the full payment while providing absolutely no service.
But by far the most disturbing part was the behavior of the staff: they laughed at us to our faces.
While we were standing there trying to calmly understand the situation and find a solution, members of the staff laughed at us directly in front of us. We were paying guests asking for help, and instead of being treated professionally or with basic respect, we felt openly mocked and humiliated.
Being refused a tour because of a 20-minute delay is one thing. Being laughed at by staff while they send you away and keep your money is something entirely different.
For a Champagne house with Bollinger’s international reputation, we found this behavior shocking and deeply unprofessional.
We are documenting the incident and will be contacting Bollinger management directly regarding both the handling of our paid booking and, especially, the conduct of the staff involved. We will also consider the appropriate consumer complaint channels available in France if the matter is not addressed.
To be very clear: we acknowledge that we were late. We are not disputing that.
What we are questioning is how a luxury house of this reputation considers it acceptable to provide no service, offer no alternative whatsoever, retain the full payment, and then laugh in the faces of the customers asking for help.
We sincerely hope senior management investigates what happened, because no customer should be treated this way.
We booked and fully paid for a tour at Bollinger. Unfortunately, we arrived approximately 20 minutes late — something we fully acknowledge.
However, what happened afterward was unacceptable.
No one contacted us to ask whether we were on our way. When we arrived, we were simply refused the experience we had already paid for. We asked for ANY reasonable solution: joining the remainder of the tour, a shortened visit, rescheduling, a credit, or another available option.
We were offered nothing. Bollinger kept the full payment while providing absolutely no service.
But by far the most disturbing part was the behavior of the staff: they laughed at us to our faces.
While we were standing there trying to calmly understand the situation and find a solution, members of the staff laughed at us directly in front of us. We were paying guests asking for help, and instead of being treated professionally or with basic respect, we felt openly mocked and humiliated.
Being refused a tour because of a 20-minute delay is one thing. Being laughed at by staff while they send you away and keep your money is something entirely different.
For a Champagne house with Bollinger’s international reputation, we found this behavior shocking and deeply unprofessional.
We are documenting the incident and will be contacting Bollinger management directly regarding both the handling of our paid booking and, especially, the conduct of the staff involved. We will also consider the appropriate consumer complaint channels available in France if the matter is not addressed.
To be very clear: we acknowledge that we were late. We are not disputing that.
What we are questioning is how a luxury house of this reputation considers it acceptable to provide no service, offer no alternative whatsoever, retain the full payment, and then laugh in the faces of the customers asking for help.
We sincerely hope senior management investigates what happened, because no customer should be treated this way.
翻译：博林格的管理层应当了解这里的付费游客是如何被对待的。
我们提前预订并全额支付了博林格的游览费用。遗憾的是，我们迟到了大约20分钟——这一点我们完全承认。
然而，随后发生的一切是不可接受的。
没有人联系我们询问我们是否正在赶来。当我们到达后，我们被直接拒绝参加早已付费的游览项目。我们提出了任何合理的解决方案：比如让我们加入后续的游览团。缩短服务时间、重新安排时间、退还部分费用，或者提供其他可行的方案。
但我们什么都没得到。Bollinger收下了全额费用，却完全没有提供任何服务。
最令人不安的还是工作人员的行为：他们当着我们的面嘲笑我们。
当我们试图冷静地了解情况并寻求解决办法时，工作人员却直接在面前嘲笑我们。我们可是付了钱的客人，是在请求帮助啊。我们非但没有得到专业的对待或最基本的尊重，反而遭到了公然的嘲弄与羞辱。
因为迟到20分钟就被拒绝参观是一回事；但工作人员一边嘲笑我们，一边拒收我们并扣下我们的钱款，则是截然不同的另一回事。
对于一家拥有博林格这样国际声誉的香槟酒庄而言，我们认为这种行为令人震惊且极其不专业。我们正在对此事进行记录，并将就我们已付费的预订处理事宜，尤其是涉事员工的行为表现，直接与博隆杰管理层联系。倘若问题仍得不到解决，我们也会考虑动用法国现有的消费者投诉渠道。
必须明确一点：我们承认自己迟到了。这一点我们并无异议。
我们所质疑的是：像博隆杰这样享有盛誉的奢侈品牌，为何能接受不提供任何服务这一行为。他们根本不提供任何替代方案，还扣留全部款项，然后对求助的顾客嗤之以鼻。
我们衷心希望高层管理人员能调查一下到底发生了什么，因为绝不应该这样对待顾客。
我们提前预订并全额支付了博林格的游览费用。遗憾的是，我们迟到了大约20分钟——这一点我们完全承认。
然而，随后发生的一切是不可接受的。
没有人联系我们询问我们是否正在赶来。当我们到达后，我们被直接拒绝参加早已付费的游览项目。我们提出了任何合理的解决方案：比如让我们加入后续的游览团。缩短服务时间、重新安排时间、退还部分费用，或者提供其他可行的方案。
但我们什么都没得到。Bollinger收下了全额费用，却完全没有提供任何服务。
最令人不安的还是工作人员的行为：他们当着我们的面嘲笑我们。
当我们试图冷静地了解情况并寻求解决办法时，工作人员却直接在面前嘲笑我们。我们可是付了钱的客人，是在请求帮助啊。我们非但没有得到专业的对待或最基本的尊重，反而遭到了公然的嘲弄与羞辱。
因为迟到20分钟就被拒绝参观是一回事；但工作人员一边嘲笑我们，一边拒收我们并扣下我们的钱款，则是截然不同的另一回事。
对于一家拥有博林格这样国际声誉的香槟酒庄而言，我们认为这种行为令人震惊且极其不专业。我们正在对此事进行记录，并将就我们已付费的预订处理事宜，尤其是涉事员工的行为表现，直接与博隆杰管理层联系。倘若问题仍得不到解决，我们也会考虑动用法国现有的消费者投诉渠道。
必须明确一点：我们承认自己迟到了。这一点我们并无异议。
我们所质疑的是：像博隆杰这样享有盛誉的奢侈品牌，为何能接受不提供任何服务这一行为。他们根本不提供任何替代方案，还扣留全部款项，然后对求助的顾客嗤之以鼻。
我们衷心希望高层管理人员能调查一下到底发生了什么，因为绝不应该这样对待顾客。
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