Won’t return. Too many good wineries in the area to deal with issues like this.
Fess Parker Winery & Vineyard的点评
点评:The view from the patio was nice but the server was not knowledgeable and we had to wait a long time for the next pour, even though there were actually very few guests to be attended to.
As if that was not enough to warn us off, we actually got three bottles to take home. But when we received our credit card statement, it shows they had duplicate charged us! Worse, when I called to clear it up, not one but two employees gave me the runaround and denied that they showed there was a duplicate charge. I told them that each charge had a different transaction number listed on my credit card, but rather than look into it they said they would have some other person contact me with “any additional information”…
Maybe I’m being a little cranky here, but being charged twice for the same purchase on my credit card statement is all the “information” I need. I was hoping they would return the duplicate charge to me voluntarily, but instead I had to file a claim with my credit card company!
Unbelievable!!
翻译:露台上的景色很美,但服务员知识渊博,我们不得不等待很长时间才能倒下一杯酒,尽管实际上需要照顾的客人很少。
好像这还不足以警告我们,我们实际上拿了三瓶带回家。但当我们收到信用卡对账单时,显示他们重复向我们收取费用!更糟糕的是,当我打电话要求澄清时,不是一名员工而是两名员工向我进行了回避,并否认他们表明存在重复指控。我告诉他们,每笔费用在我的信用卡上都列出了不同的交易号码,但他们没有调查它,而是说他们会让其他人联系我并提供“任何其他信息”......
也许我在这里有点暴躁,但在我的信用卡账单上同一笔购买被收取两次费用就是我需要的所有“信息”。我希望他们能自愿将重复的费用退还给我,但我不得不向我的信用卡公司提出索赔!
难以置信!!