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Roam61****
Not twin friendly
Knockhatch Adventure Park的点评
点评：We are annual pass holders and regularly visit the park with my sister and her twin toddlers. Unfortunately, we’ve found that the current queue policy isn’t very family-friendly for parents of twins or multiple young children.
Many of the rides require a young child to be accompanied by an adult. Between the two of us, we have six children aged between five and nineteen months. While my sister takes the older children on rides, I stay with the babies.
On our recent visit, both twins were in the queue together with my sister. When it was time to ride, only one twin was permitted to go, so my sister handed the other twin to me to look after while she accompanied the first child. When the ride finished, she simply wanted to swap the twins over, as both children had originally queued together. However, she was told she would have to join the back of the queue again, meaning another 25-minute wait.
We spoke to a member of staff, who explained that allowing the swap would be considered queue jumping. However, this puts families like ours in an impossible position. We cannot take pushchairs into the queue, so I cannot wait in line with the second twin. Equally, a 19-month-old cannot be left standing in the queue alone while I wait outside with the babies.
We completely understand the need for fair queue management, but in this situation no one was attempting to skip the queue. Both twins had already waited their turn and simply needed to swap places so each child could enjoy the ride.
We would really appreciate the park considering a more practical solution for families with twins or multiple very young children, as the current policy unintentionally disadvantages them compared with families who have only one child of riding age.
I would also like to raise a concern about the annual pass holder queue during the school holidays. On several occasions, it has appeared to move significantly more slowly than the standard entry queue. As annual pass holders who visit regularly and have invested in supporting the park, it is disappointing to feel as though we are at a disadvantage during the busiest periods. We appreciate that demand is higher during school holidays, but it would be reassuring to understand how the queues are managed and whether the annual pass queue could be reviewed to ensure it operates as efficiently as the other entrance queues.
The food is good value and lots to do but the management needs to look at making the park a bit more twin/multiple friendly.
Many of the rides require a young child to be accompanied by an adult. Between the two of us, we have six children aged between five and nineteen months. While my sister takes the older children on rides, I stay with the babies.
On our recent visit, both twins were in the queue together with my sister. When it was time to ride, only one twin was permitted to go, so my sister handed the other twin to me to look after while she accompanied the first child. When the ride finished, she simply wanted to swap the twins over, as both children had originally queued together. However, she was told she would have to join the back of the queue again, meaning another 25-minute wait.
We spoke to a member of staff, who explained that allowing the swap would be considered queue jumping. However, this puts families like ours in an impossible position. We cannot take pushchairs into the queue, so I cannot wait in line with the second twin. Equally, a 19-month-old cannot be left standing in the queue alone while I wait outside with the babies.
We completely understand the need for fair queue management, but in this situation no one was attempting to skip the queue. Both twins had already waited their turn and simply needed to swap places so each child could enjoy the ride.
We would really appreciate the park considering a more practical solution for families with twins or multiple very young children, as the current policy unintentionally disadvantages them compared with families who have only one child of riding age.
I would also like to raise a concern about the annual pass holder queue during the school holidays. On several occasions, it has appeared to move significantly more slowly than the standard entry queue. As annual pass holders who visit regularly and have invested in supporting the park, it is disappointing to feel as though we are at a disadvantage during the busiest periods. We appreciate that demand is higher during school holidays, but it would be reassuring to understand how the queues are managed and whether the annual pass queue could be reviewed to ensure it operates as efficiently as the other entrance queues.
The food is good value and lots to do but the management needs to look at making the park a bit more twin/multiple friendly.
翻译：我们是年卡持有者，经常和妹妹以及她的一对双胞胎幼儿一起去公园。遗憾的是，我们发现目前的排队政策对拥有双胞胎或多个幼童的家长来说并不友好。
很多游乐设施都要求幼儿必须由成人陪同。我们两人一共带着六个孩子，他们的年龄都在5个月到19个月之间。每当妹妹带大一点的孩子去玩时，我就负责照顾这些婴儿。
在最近的一次游玩中……那对双胞胎和我妹妹一起在排队。轮到乘坐游乐设施时，只允许一个双胞胎进去，于是我妹妹把另一个双胞胎交给我照顾，自己则陪着第一个孩子进去。游玩结束后，由于两个孩子原本是一起排队的，她只是想把两个孩子换回来。然而，工作人员告知她必须重新到队尾排队，这意味着还要再等25分钟。
我们和一名工作人员谈过了。对方解释说，允许这种互换会被视为插队行为。然而，这却让我们的家庭陷入了进退两难的境地。我们无法推着婴儿车排队，所以我没法带着第二个双胞胎孩子一起排队。同样，一个19个月大的孩子也不能被单独留在队列中，而我去外面陪另外两个婴儿。
我们完全理解公平排队的必要性，但在这种情况下，根本没有人试图插队。这对双胞胎早已按顺序排队等候，他们只需要互换位置，就能各自体验一次游乐设施了。
我们真心希望游乐园能为有双胞胎或多个年幼孩子的家庭考虑一种更切实可行的解决方案，因为现行政策在无意中让这些家庭处于不利地位——相比那些只有一个符合乘车年龄孩子的家庭来说。
此外，我还想就学校假期期间年卡持有者的排队问题提出一点担忧。有好几次，。看起来它的运行速度明显慢于常规的入场队列。作为经常光顾且为支持公园发展而购买了年票的游客，在最繁忙的时段我们却处于劣势，这实在令人失望。我们理解学校在放假期间游客需求会有所增加。不过，如果能了解排队流程是如何管理的，以及能否对年卡持有者的排队流程进行优化以确保其与其他入口处的排队流程一样高效，那就会让人安心许多。
这里的食物性价比不错，可玩的项目也很多，但管理层需要考虑如何让公园对带双胞胎或多胞胎的家庭更加友好。
很多游乐设施都要求幼儿必须由成人陪同。我们两人一共带着六个孩子，他们的年龄都在5个月到19个月之间。每当妹妹带大一点的孩子去玩时，我就负责照顾这些婴儿。
在最近的一次游玩中……那对双胞胎和我妹妹一起在排队。轮到乘坐游乐设施时，只允许一个双胞胎进去，于是我妹妹把另一个双胞胎交给我照顾，自己则陪着第一个孩子进去。游玩结束后，由于两个孩子原本是一起排队的，她只是想把两个孩子换回来。然而，工作人员告知她必须重新到队尾排队，这意味着还要再等25分钟。
我们和一名工作人员谈过了。对方解释说，允许这种互换会被视为插队行为。然而，这却让我们的家庭陷入了进退两难的境地。我们无法推着婴儿车排队，所以我没法带着第二个双胞胎孩子一起排队。同样，一个19个月大的孩子也不能被单独留在队列中，而我去外面陪另外两个婴儿。
我们完全理解公平排队的必要性，但在这种情况下，根本没有人试图插队。这对双胞胎早已按顺序排队等候，他们只需要互换位置，就能各自体验一次游乐设施了。
我们真心希望游乐园能为有双胞胎或多个年幼孩子的家庭考虑一种更切实可行的解决方案，因为现行政策在无意中让这些家庭处于不利地位——相比那些只有一个符合乘车年龄孩子的家庭来说。
此外，我还想就学校假期期间年卡持有者的排队问题提出一点担忧。有好几次，。看起来它的运行速度明显慢于常规的入场队列。作为经常光顾且为支持公园发展而购买了年票的游客，在最繁忙的时段我们却处于劣势，这实在令人失望。我们理解学校在放假期间游客需求会有所增加。不过，如果能了解排队流程是如何管理的，以及能否对年卡持有者的排队流程进行优化以确保其与其他入口处的排队流程一样高效，那就会让人安心许多。
这里的食物性价比不错，可玩的项目也很多，但管理层需要考虑如何让公园对带双胞胎或多胞胎的家庭更加友好。
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