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Knockhatch making children cry
Knockhatch Adventure Park的点评
点评：What an experience we have had at knockhatch today!! Long story short we have a disabled 4 year boy (suspected autism and ARFID). We went into froggies to eat, us ordering from the counter for the rest of the family and my boy having his own lunch box, which is the same lunch he has 7 days a week. We were approached aggressively by the a member of staff telling us to put the food away. After explaining our situation with her and the fact we was ordering food, the staff member continued to telling us to put the food away. The manager came over and explained their policy politely, but unfortunately mistakenly told us that our sons need for specific foods was not a dietary requirement. Which it is, under the equality act 2010 as a reasonable adjustment. We were left with no choice but to leave. We understand we were meant to contact the organisation under this act but believed that because of having done the same many times in the same outlet that this was accepted. We are very upset with how we were approached and the way it was dealt with. 😡
翻译：今天我们在Knockhatch的经历真是糟糕透了！简单来说，我们家有个四岁的残疾男孩（疑似自闭症和回避/限制性食物摄入障碍）。我们去Froggies餐厅吃饭，我们为其他家人点餐，我儿子带的是他自己的午餐盒，他每天都吃同样的午餐。一位店员态度很不友好地走过来，让我们把食物收起来。我们向她解释了我们的情况以及我们正在点餐的事实，但她仍然坚持让我们收起来。经理过来礼貌地解释了他们的政策，但很不幸，他错误地告诉我们，我们儿子对特定食物的需求不属于饮食要求。而根据2010年《平等法案》，这属于合理调整。我们别无选择，只能离开。我们知道应该根据该法案联系相关机构，但因为之前在同一家店多次反映过类似情况，所以以为他们已经接受了。我们对他们的态度和处理方式非常不满。😡
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