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Meek M
Overcharged - Be Weary
Harrah's Atlantic City Casino的点评
点评：Hello. I am highly disappointed by the lack of response I am getting for an overcharge. I had a reservation for 7/30-8/1 in Laguna Tower. I initially requested an upgrade for a premium corner room in the Laguna Tower for $9 each night. Two days before arriving I called and canceled the upgrade. During my express check-in on the day of my arrival I received an upgrade offer for the Waterfront Tower with an upgrade fee of $2.25 per night. I accepted and was granted the upgrade. When I checked-out I noticed that my receipt included the $9 upselling charge for both nights, which totaled $18. I called customer service who transferred me to billing. The recording suggested to do an online inquire on Casers Rewards. I sent three messages from 8/3 – 8/6. I haven’t heard back from anyone yet. I called and spoke to someone in billing who indicated they could not help and transferred me to customer service. Guess what? The recording said the office was closed. This is unacceptable. I understand mistakes happen but fix them. I should not have to jump over hurdles to get my refund. My next recourse will be the BBB. I love Harrah’s AC but this is a turn off. BTW the front desk line was extremely long during check-out and I had a bus to catch.
翻译：您好。对于因收费过高而产生的投诉却得不到任何回应，我感到非常失望。我预订了7月30日至8月1日期间在Laguna Tower的住宿。起初，我申请将房间升级为Laguna Tower的优质转角房，费用为每晚9美元。在入住前两天，我打电话取消了该升级服务。而在入住当天办理快速入住手续时，我又收到了将房间升级至Waterfront Tower的提议，升级费用为每晚2.25美元。我接受了这一提议，并成功获得了房间升级。退房时我注意到，收据上显示了两晚共计9美元的附加服务费，总金额为18美元。我拨打了客服电话，对方将我转接至账单处理部门。语音提示建议我在线查询Casers Rewards的相关信息。从8月3日至8月6日，我总共发送了三条消息，但至今仍未收到任何回复。我再次打电话给账单处理部门，对方表示无能为力，于是又把我转回客服。结果您猜怎么着？语音提示说客服中心已经下班了。这是不可接受的。我知道 mistakes happen，但请务必改正。我实在不想费尽周折才能拿到退款。接下来我会向BBB投诉。我很喜欢Harrah’s AC，但这次的经历真的让人扫兴。顺便说一下，退房时前台排起了长队，而我还要赶 bus呢。
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