点评:We had been once before, had a good experience and immediately booked again for October (6 months notice). We requested and paid for one of the most expensive rooms and were told you can’t request rooms. We befriended the couple in that room & they said they were just given it. Communication on all levels from staff was nonexistent. We were there for 2 1/2 days with no hot water. We were not advised of this only to find out through experience and other guests. We complained and they said they would move us on Sunday afternoon when everyone checked out. This didn’t happen till 9 pm. We had dinner at the Boilerhouse and although ambient, the set menu of $75 for 2 courses being pasta and pana cotta is a bit rich plus wine. We paid at the restaurant that night only to be told upon checkout that we hadn’t paid and as my partner was waiting in the car they insisted he come out and show his statement on the phone. We had a late checkout and decided to sleep in. At 8.30 am we had banging on the glass door for them to make up the room. Breakfast is very basic and the mould on the ceilings is of real concern. You are not given a range of times. They give you a time to be there, otherwise you miss out. Last issue is that a lot of the balconies and ramps are quite dangerous and in need of major repairs. Rotting wood covered in outdoor carpet. I have written to them, also Accor and my Agent for feedback. I have only heard from my agent. At $620 plus $200 in their restaurant we will never return or recommend it.
翻译:我们以前来过一次,体验很好,并立即再次预订了 10 月份的房间(提前 6 个月通知)。我们要求并支付了最昂贵的房间之一,但被告知您不能要求房间。我们和那个房间里的那对夫妇成了朋友,他们说他们刚刚得到了它。工作人员各个层面的沟通都不存在。我们在那里待了 2 1/2 天,没有热水。我们没有被告知这一点,只是通过经验和其他客人来了解。我们抱怨了,他们说周日下午所有人都退房后他们会帮我们搬家。直到晚上 9 点,这一切才发生。我们在 Boilerhouse 吃了晚餐,虽然环境不错,但 75 美元的 2 道菜套餐,包括意大利面和意式奶冻,再加上葡萄酒,味道有点浓郁。那天晚上我们在餐厅付了钱,结果在结帐时被告知我们还没有付钱,因为我的伴侣在车里等着,他们坚持让他出来并在电话上出示他的声明。我们延迟退房,决定睡个懒觉。早上 8.30,我们敲着玻璃门,让他们整理房间。早餐非常简单,天花板上的霉菌令人担忧。没有给你一个时间范围。他们给你一个时间去那里,否则你就会错过。最后一个问题是,许多阳台和坡道非常危险,需要进行重大维修。腐烂的木头覆盖着户外地毯。我已写信给他们、雅高酒店和我的代理人寻求反馈。我只听我的经纪人说。 620 美元加上他们餐厅的 200 美元,我们永远不会回来或推荐它。