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Teresa H
Not a good experience!
The Spa at Bowood的点评
点评：I tried for 2 days to call and book in for my spa morning with lunch, no answer. In the end I left a message on their answering machine saying I’d like to book in for the following Monday.
Told my husband when he got home at 6pm and he tried calling the spa, and a man picked up, so he handed the phone to me, I booked my spa morning, my treatment (facial) upgraded to an hour, and my lunch time. I said do you want my voucher number, as it stated on the voucher, he said “go on then”, I didn’t think the whole call was very professional with good reason it would seem. When I got to the spa on the Monday, you’ve guessed it, no knowledge of me whatsoever, after driving an hour to get there. Luckily it was dead so they booked me in, but it could have been a different story.
Now my other issue is we are now 5 days after leaving the message on the answer phone and no one has ever called me back, and it wasn’t because they saw I was booked in, because I wasn’t!!!
Very poor communication and customer service. The facial wasn’t very relaxing either, the music was way too loud for a relaxing experience, I definitely wouldn’t recommend and won’t be booking again, not that you can get to book anyway!
Told my husband when he got home at 6pm and he tried calling the spa, and a man picked up, so he handed the phone to me, I booked my spa morning, my treatment (facial) upgraded to an hour, and my lunch time. I said do you want my voucher number, as it stated on the voucher, he said “go on then”, I didn’t think the whole call was very professional with good reason it would seem. When I got to the spa on the Monday, you’ve guessed it, no knowledge of me whatsoever, after driving an hour to get there. Luckily it was dead so they booked me in, but it could have been a different story.
Now my other issue is we are now 5 days after leaving the message on the answer phone and no one has ever called me back, and it wasn’t because they saw I was booked in, because I wasn’t!!!
Very poor communication and customer service. The facial wasn’t very relaxing either, the music was way too loud for a relaxing experience, I definitely wouldn’t recommend and won’t be booking again, not that you can get to book anyway!
翻译：我试着打电话预约包含午餐的水疗服务，连续试了两天都无人接听。最后我在留言信箱里留下消息，说我想预约下周一的服务。
晚上6点丈夫回家后，我把情况告诉了他。他试着给水疗中心打电话，有个男子接了电话，于是他把电话递给我。我成功预约到了水疗服务，原本的面部护理时长也升级为1小时，午餐时间也安排好了。我问对方是否需要我的优惠券编号，因为上面有注明，他回答道：“那就说吧。”我觉得整个通话过程并不专业，看来也是有原因的。周一我驱车一小时来到水疗中心，结果不出所料，他们对我一无所知。幸运的是当时没什么客人，所以他们给我安排了服务，但情况本可能完全不同。
另一个问题是，我在语音信箱里留言已经五天了，却始终没人给我回电。他们没回电并非因为看到我已有预约——事实上我根本没预约！！沟通与客户服务极差。面部护理也谈不上放松，音乐声大得完全破坏了放松的氛围。我绝对不会推荐这里，也不会再预订了——其实根本也订不到呢！
晚上6点丈夫回家后，我把情况告诉了他。他试着给水疗中心打电话，有个男子接了电话，于是他把电话递给我。我成功预约到了水疗服务，原本的面部护理时长也升级为1小时，午餐时间也安排好了。我问对方是否需要我的优惠券编号，因为上面有注明，他回答道：“那就说吧。”我觉得整个通话过程并不专业，看来也是有原因的。周一我驱车一小时来到水疗中心，结果不出所料，他们对我一无所知。幸运的是当时没什么客人，所以他们给我安排了服务，但情况本可能完全不同。
另一个问题是，我在语音信箱里留言已经五天了，却始终没人给我回电。他们没回电并非因为看到我已有预约——事实上我根本没预约！！沟通与客户服务极差。面部护理也谈不上放松，音乐声大得完全破坏了放松的氛围。我绝对不会推荐这里，也不会再预订了——其实根本也订不到呢！
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