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Julián P
After Second Christmas Visits
Angel Fire Resort的点评
点评：After Second Christmas Visit:
Update after second consecutive Christmas at Angel Fire resort:
We booked our 2026 stay in person at the front desk. While the staff was efficient, they failed to verbally disclose the extremely strict cancellation penalty at the time of booking.
The main reason we considered canceling was due to a very negative experience my 5-year-old daughter had on her second day at the ski school. She was so distressed that we had to promise her we wouldn't return to Angel Fire next year. Although my sons had a productive 4-day ski school session. The resort representative showed zero interest in the reason for our cancellation. She only emphasized the "no refund" policy.
We are only proceeding with the reservation to avoid the financial penalty. For a resort that markets itself as family-friendly, the lack of care for a loyal family is disappointing
Update after second consecutive Christmas at Angel Fire resort:
We booked our 2026 stay in person at the front desk. While the staff was efficient, they failed to verbally disclose the extremely strict cancellation penalty at the time of booking.
The main reason we considered canceling was due to a very negative experience my 5-year-old daughter had on her second day at the ski school. She was so distressed that we had to promise her we wouldn't return to Angel Fire next year. Although my sons had a productive 4-day ski school session. The resort representative showed zero interest in the reason for our cancellation. She only emphasized the "no refund" policy.
We are only proceeding with the reservation to avoid the financial penalty. For a resort that markets itself as family-friendly, the lack of care for a loyal family is disappointing
翻译：第二次圣诞节入住体验：
在天使之火度假村连续第二个圣诞节后的更新：
我们亲自到前台预订了2026年的住宿。虽然工作人员效率很高，但他们在预订时并未口头告知极其严格的取消罚款。
我们考虑取消的主要原因是我5岁的女儿在滑雪学校的第二天经历了非常糟糕的事情。她非常难过，以至于我们不得不向她保证明年不会再来天使之火。尽管我的儿子们在滑雪学校的四天课程中收获颇丰。度假村的工作人员对我们取消的原因漠不关心，只是强调“不退款”政策。
我们最终还是完成了预订，只是为了避免支付罚款。对于一个标榜自己是家庭友好型度假村来说，如此漠视我们这些忠实家庭的感受，实在令人失望。
在天使之火度假村连续第二个圣诞节后的更新：
我们亲自到前台预订了2026年的住宿。虽然工作人员效率很高，但他们在预订时并未口头告知极其严格的取消罚款。
我们考虑取消的主要原因是我5岁的女儿在滑雪学校的第二天经历了非常糟糕的事情。她非常难过，以至于我们不得不向她保证明年不会再来天使之火。尽管我的儿子们在滑雪学校的四天课程中收获颇丰。度假村的工作人员对我们取消的原因漠不关心，只是强调“不退款”政策。
我们最终还是完成了预订，只是为了避免支付罚款。对于一个标榜自己是家庭友好型度假村来说，如此漠视我们这些忠实家庭的感受，实在令人失望。
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