点评:The mountain at Angel Fire is great and snow was perfect this year. I have removed 3 stars due to the staff and the resort itself. The staff is unfriendly and unwelcoming. Here are a few examples.
We booked lessons for 2 in our party two weeks prior to our visit. Days after making our reservations and paying in full we decided to arrive 1 day early and therefore wanted to move the lessons up by one day. I was told "There is a fee to make a change on lessons, see the policy below:
Changes and rescheduling (if available) to reservations will incur a service charge of 35% of the sale." I could accept the fee or forfeit the lesson and loose the entire payment.
This would have been almost $300 dollars just to change the lessons by one day after they had already told me there was plenty of availability. After much effort on my part and threatening to move our entire trip to another mountain they finally agreed to reduce the fees to $111. Again, just to come a day early.
The lessons themselves were sub-par. Our first timer was put in a group with varying abilities. They spent a few minutes on the bunny slope learning to snow plow and then were quickly taken up the chairlift with very little instruction. This obviously resulted in falling while getting off the lift and falling all the way down the hill. By the end of day she wasn't able to get off the lift or link turns. When she asked her instructor what she should do the next day regarding lessons he told her "just go up and try it by yourself to see how it goes". Angel Fire states on their web site that they will provide free lessons until a student is able to do those things. This was never mentioned to the student. Instead she gave up after a frustrating day.
We also had a 12 yr. old in ski school for the last time. Since there were few students in class with her she was grouped with children younger than her and at a lower ability level. For reference, last year we were skiing blues and she spent the day on green runs. When I asked what she worked on or learned she said that she didn't really learn anything new.
The next several days spent on the mountain were great. The snow was perfect and we had a great time. Members of our family have taken lessons now from Taos, Red River, and Angel Fire over the past few years. Based on these experiences, if you have brand new skiers or kids that are in ski school looking to advance I would recommend either of the two nearby resorts (Taos or Red River) before going Angel Fire. If you are not in any need of lessons and just looking to spend time on the mountain with little interaction from resort staff then Angel Fire might be worth checking out.
Also, if going to Angel Fire do not buy multiple day lift tickets. They must be used consecutive days and they will not give you a refund or allow you to move a ticket to another day. They don't offer discounts on multi-day tickets either so there really isn't an incentive to give them your money in advance. We found this lesson out the hard way as well.
翻译:天使之火的山很棒,今年的雪也很完美。由于工作人员和度假村本身,我已经去掉了 3 颗星。工作人员不友好且不热情。这里有一些例子。
在我们访问之前两周,我们在我们的聚会中预订了两人的课程。在预订并全额付款几天后,我们决定提前 1 天到达,因此希望将课程提前一天。我被告知“更改课程需要付费,请参阅以下政策:
更改和重新安排预订(如果有)将收取销售额 35% 的服务费。”我可以接受这笔费用,也可以放弃课程并放弃全部付款。
在他们已经告诉我有足够的空余时间后,仅仅改变一天的课程就需要花费近 300 美元。经过我的一番努力,并威胁要把我们的整个行程转移到另一座山上,他们终于同意将费用降低到 111 美元。再说一次,只是提前一天来。
课程本身低于标准。我们的第一个计时器被分在一个具有不同能力的小组中。他们在兔子坡上花了几分钟学习铲雪,然后很快就被带上了缆车,几乎没有任何指导。这显然导致了下电梯时摔倒,并一路摔下山。到了一天结束时,她无法离开电梯或连接转弯。当她问教练第二天应该做什么时,他告诉她“自己去尝试一下,看看进展如何”。 Angel Fire 在他们的网站上声明,他们将提供免费课程,直到学生能够做到这些事情。这件事从未向学生提及。相反,在经历了令人沮丧的一天后,她放弃了。
我们也度过了12年。老最后一次在滑雪学校。由于和她一起上课的学生很少,她和比她年龄小、能力水平较低的孩子分在一组。作为参考,去年我们在蓝色滑雪,她花了一天时间在绿色滑雪上。当我问她从事什么工作或学到什么时,她说她并没有真正学到任何新东西。
接下来的几天在山上度过了美好的时光。雪很完美,我们玩得很开心。在过去的几年里,我们家族的成员已经从陶斯、红河和天使之火中吸取了教训。根据这些经验,如果您有全新的滑雪者或在滑雪学校学习的孩子希望进步,我会推荐您在去 Angel Fire 之前选择附近的两个度假村(陶斯或红河)。如果您不需要任何课程,只是想在山上度过一段时光,而度假村工作人员很少与您互动,那么“天使之火”可能值得一试。
另外,如果去天使之火,不要购买多日缆车票。它们必须连续使用几天,并且不会给您退款或允许您将门票移至另一天。他们也不提供多日门票折扣,因此实际上没有动力提前给他们钱。我们也经历了惨痛的教训才得到这个教训。