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Extremely rude entrance staff member
Beach Club Vale do Lobo的点评
点评：We had a wonderful day at the beach club only for the day to be soured by the rude girl on the entrance desk. When leaving past the entrance desk we were asked by the desk attendee in abrupt tone where our towels were, no excuse me or pleasant chit chat as she spoke with us. I explained that we had left them pool side. She then ordered me to go and get them
"GO AND GET THEM!! I TOLD YOU TO RETURN THEM WHEN YOU ARRIVED!"..........
I said to her that she should have adoped a more friendly and respectful approach, and pointed out to her she was being rude. She then doubled down with her attitude.
I said to her that firstly we weren't asked to return the towels when we arrived. At most beach clubs its common practice for towels to be left around the pool. Regardless i would have no issue returning the towels had she asked originally or in a non rude manner. Secondly I didn't expect to be spoken to in such a rude manner. There was also no consideration that I was carrying a pram down the stairs and my hands were full. She then argued with me for a few minutes before I decided there was no reasoning with this person despite her colleague coming over to me and saying to me he understood what I was saying.
I wouldn't mind but this individual was clearly irritated that she had to look up from her mobile phone that was glued to her hand and wanted to take her bad day out on a customer. I don't think I would have been spoken to in this way if I were Portugese! My recommendation to the management is this person would be better placed to work "back of house" and not customer facing.
A wonderful day ruined by the front desk staff member.
"GO AND GET THEM!! I TOLD YOU TO RETURN THEM WHEN YOU ARRIVED!"..........
I said to her that she should have adoped a more friendly and respectful approach, and pointed out to her she was being rude. She then doubled down with her attitude.
I said to her that firstly we weren't asked to return the towels when we arrived. At most beach clubs its common practice for towels to be left around the pool. Regardless i would have no issue returning the towels had she asked originally or in a non rude manner. Secondly I didn't expect to be spoken to in such a rude manner. There was also no consideration that I was carrying a pram down the stairs and my hands were full. She then argued with me for a few minutes before I decided there was no reasoning with this person despite her colleague coming over to me and saying to me he understood what I was saying.
I wouldn't mind but this individual was clearly irritated that she had to look up from her mobile phone that was glued to her hand and wanted to take her bad day out on a customer. I don't think I would have been spoken to in this way if I were Portugese! My recommendation to the management is this person would be better placed to work "back of house" and not customer facing.
A wonderful day ruined by the front desk staff member.
翻译：我们在海滩俱乐部度过了美好的一天，却被入口处那个粗鲁的女孩破坏了气氛。我们刚要离开入口处，前台服务员突然粗鲁地问我们的毛巾在哪儿，她没有说“对不起”，也没有和我们愉快地闲聊。我解释说毛巾放在泳池边了。她命令我去拿。
“快去拿！！我告诉过你到的时候要还！”……
我告诉她，她应该采取更友好、更尊重的态度，并指出她很粗鲁。结果她的态度却变本加厉。
我告诉她，首先，我们到的时候并没有被要求归还毛巾。大多数海滩俱乐部的惯例是把毛巾放在泳池边。无论如何，如果她一开始就要求归还毛巾，或者态度不那么粗鲁，我肯定不会介意。其次，我没想到她会用这么粗鲁的方式对我说。她完全没有考虑到我正推着婴儿车下楼，而且手里还拿满了东西。她跟我争论了几分钟，直到我决定跟她讲道理，尽管她的同事走过来对我说，他明白我的意思。
我倒不介意，但这个人显然很生气，因为她不得不从粘在手上的手机上抬起头来，还想把她糟糕的一天发泄在顾客身上。如果我是葡萄牙人，我想我不会被这样对待！我建议管理层，这个人最好去“后台”工作，而不是面向客户。
美好的一天被前台工作人员毁了。
“快去拿！！我告诉过你到的时候要还！”……
我告诉她，她应该采取更友好、更尊重的态度，并指出她很粗鲁。结果她的态度却变本加厉。
我告诉她，首先，我们到的时候并没有被要求归还毛巾。大多数海滩俱乐部的惯例是把毛巾放在泳池边。无论如何，如果她一开始就要求归还毛巾，或者态度不那么粗鲁，我肯定不会介意。其次，我没想到她会用这么粗鲁的方式对我说。她完全没有考虑到我正推着婴儿车下楼，而且手里还拿满了东西。她跟我争论了几分钟，直到我决定跟她讲道理，尽管她的同事走过来对我说，他明白我的意思。
我倒不介意，但这个人显然很生气，因为她不得不从粘在手上的手机上抬起头来，还想把她糟糕的一天发泄在顾客身上。如果我是葡萄牙人，我想我不会被这样对待！我建议管理层，这个人最好去“后台”工作，而不是面向客户。
美好的一天被前台工作人员毁了。
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